They were okay in the end. The bathroom tiles were not done well and I phoned to let them know. Also, they did not re instal the toilet properly so there was leakage stains on our dining room ceiling.
It took writing a poor reiview on their website (which they disputed so those reviews are questionable - only good ones show up) to get the job redone - a year later after many non returned phone calls/emails.
In the end they did come and redo the job and repaint the ceiling after fixing the toilet. The stains have reappeared, unfortunately. The work is now fine and dependant on price I would go back.