In summer 2016, we obtained 3 quotes for a new roof for our house and garage from 3 different companies, one of which is a well known "radio star, reputable company", with a price tag that was significantly more than the one company who simply placed a humble flyer in our mailbox saying who they were and what they offered. The person who came from Shaw was humble, polite, professional, prompt, quick, and kind. He went through the cost of everything efficiently and not one time did he push his company or put down any of the others I said we got a quote from. The project was put on hold for one year, so one year later we called all of the same people back - to be honest, I was leaning towards the "radio star" company because they had lawn signs all over Woodbine and their chosen "sales" rep was very convincing, but I could not move past the kindness of the Shaw rep, Philippe. What I wanted was for my husband to be home and meet all of these people so he could help with the decision. The most cost-effective is not always the best way to go - in fact, I am suspicious of it (you get what you pay for kind of thing). The 'radio star' company not only become indignant that we had other quotes and they were not a 'shoe in', he started to put them down without even knowing who they were and was already packing up his stuff up, making the decision for us. Shaw honoured the quote they gave us from the previous year, and the same kind demeanour arrived to our home, not in the least 'put out' for having to come back a second time and discuss the same job with the same information. They delivered on time, there were no hidden costs, their work was guaranteed, our roof looks amazing, and their care and kindness have continued long after the job was completed, unlike many companies out there who shift their attitude once they have your money. In this case, we got SO MUCH MORE than we paid for, even returning to add an extra roof jack for a bathroom vent fan and included that in the original quote. I would never go anywhere else for a renovation need that we cannot take care of ourselves. Shaw does not spend their money on warehouses, fancy offices, heavy advertising and bells and whistles. You can trust their low prices, their integrity and authenticity. Every person we encountered with this job had the same disposition which tells me they are a great company to work for - happy employees = good work = great success. Thank you, Shaw, you truly are a rare find in a digitally driven world where customer service is a lost art form.