I had arranged an appointment for John to come mid-day today to take a look at the air conditioner I bought 11 years ago and that had stopped working. Not only did John not show up, when I called the main office, I kept getting passed around with nobody seeming to be aware of the appointment. I ended up calling John direct too and he admitted that he "forgot" and that I should have called him? What kind of company forgets to follow-up on the appointments it makes or doesn't note them down? Either they are in the business of selling only (but for all they know, I could have needed a new air conditioner since the warranty on mine has expired), or they simply don't need any more business. I absolutely DO NOT RECOMMEND THEM.