Two years ago I had a Valor fireplace installed which is the best ever! I chose it because of the possibility of another ice storm. I was extremely pleased with the Classic Fireplace staff.
Fast forward to yesterday when their installer, Stephen and his assistant Luc came on their way home from work to rectify a minor issue with my fireplace.
Stephen's goal from the onset was to customer satisfaction. He went well beyond to do so by making certain that every detail was attended to. i.e. touching up a small section of trim, finding me a manual, checking battery strength, cleaning the interior and glass.
Kudos to excellent, well trained polite and conscientious staff.
I have recommended this company many times and will continue to do so.
- Company Response
Thank you for the kind review FH. Our team pride themselves in their work and we are always happy to hear that it shows. We will share your comments with them - thank you for continuing to choose Classic Fireplace!