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Reviews by rating (past 12 months)

Reviews for Classic Fireplace & BBQ Store

Average customer rating:
9.6 10 (46 reviews)

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Mark and Erin in Toronto
1 review Toronto, ON

Fantastic buying experience! From the moment we walked in, Classic Fireplace took the time to understand our needs and then find the fireplace that best suits us and reflects our personal tastes. The installation team was friendly and professional and they made sure to show me how to use it and take care of it. Lastly, thanks for the phone call to make sure we are happy and everything is working well. My wife and I are very happy to put this finishing touch in our basement. It looks great!!!

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Company Response

Hello Mark & Erin,
We are so glad that you had such a great experience with Classic Fireplace. Thank you so much for taking the time to write a review, we really appreciate it. Enjoy your new fireplace now the evenings are getting cooler!

PK. Jain in Toronto
1 review Toronto, ON

Steve Foley serviced the fire Place. He was pleasant and professional. Did a good/clean job!
Reg. the cold draft coming in the family room from fire place Steve said to leave the pilot light on and if the problem persists to call the store and he will come to fix the problem of cold draft coming in.
Overall a good experience as far as the annual servicing goes.
PK Jain, P. Eng.

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H Feeley in Toronto
1 review Toronto, ON

We have had our gas fireplace for 20 years and it never worked properly until Stephen from Classic Fireplace looked it over and corrected the problem. He also installed a blower which we really needed. Service and knowledge were impressive as well as the workmanship and professionalism extended to us as customers. I feel confident that we will enjoy our gas fireplace for many years to come. Thanks again for great job!!

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