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95%

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Reviews by rating (past 12 months)

Reviews for Classic Fireplace & BBQ Store

Average customer rating:
9.7 10 (56 reviews)

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Robert
Robert
7 reviews Ajax, ON
10/10

Calor gas insert

Dave at the Pickering location was very knowledgeable and patient answering all our questions. We had an old wood burning stove insert with brick surround which looked horrible. The crew showed up on time, were polite, courteous and very hard working. We are amazed at how good the insert looks and performs. Dave recommended a contractor they work with that finished off the masterpiece by adding new stones and mantel. We would highly recommend this company (before and after pics)

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Company Response

Thank you so much for taking the time to write us such a glowing review, we truly appreciate it. The Valor inserts really are tremendous units & yours will serve you well. We look forward to working with you again in the future.

Sue from Ajax
Sue from Ajax
1 review Oshawa, ON
10/10

Gas fireplace

Great help in choosing product from Karen at Whitby store. Installers were excellent, no mess, explained everything, noticed a small defect, ordered replacement. Even put back the eavestrough blown down by wind! Highly recommend Classic Fireplace.

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Company Response

Thank you so much for taking the time to write us such a glowing review - there is no higher compliment. We are so glad to hear that you were happy with the service you received from Karen and the team. We look forward to working with you again in the future. Thank you so much for choosing Classic Fireplace.

Jen in Edison
Jen in Edison
1 review Toronto, ON
10/10

Gas Fireplace Insert

Absolutely the best service and quality around! I couldn't be happier with every step of my interaction with Classic. Started this process knowing nothing about a gas insert and right away the staff were incredible. Met with Terry on the showroom floor who explained the process and options. Next Josh came to the house and gave a quote specific to our unique gas fitting situation. Within 2 weeks, Steve and Rick were at the house installing our new unit. Professional, friendly and clean! These guys appreciate quality work and it shows in the job that they do. Babz even makes invoicing painless. I wish I hadn't waited so long! I would definitely recommend Classic Fireplace.

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Company Response

Thank you so much for your kind words Jen. I can honestly say that you were a joy to deal with & we are so pleased that you were so obviously excited with the finished fireplace. It looks amazing!!! You picked the perfect winter to have a fireplace installed - mid April and you can still get great use out of it! Thanks for taking the time to recommend us and we look forward to working with you again in the future. All the best from the team here at Classic Fireplace.

Private User
Private User
1 review Toronto, ON
10/10

Linear Gas Fireplace Purchase and Install

Professional and custom solution to my heating problems. Everyone I dealt with from the very beginning to the end was professional and knowledgeable and really listened to my unique situation. I desperately needed heat on my main floor and if possible even on the floor directly above it, and they devised a custom solution that solved both. Doesn't hurt that they made it look amazing too. Can't say enough good things about these guys... And I don't normally we write reviews.

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Company Response

Thank you so much for taking the time to review your experience with Classic Fireplace - we truly appreciate it. We are so glad that we were able to find you a practical and attractive solution to your heating problem. Thank you for choosing Classic Fireplace and we look forward to working with you again.

G. M. Toronto in Scarborough
G. M. Toronto in Scarborough
1 review Toronto, ON
9/10

Valor Fireplace Insert

I am impressed with the CLASS in Classic Fireplace, from owner Josh to salesman Bruce to technical wizard Stephen. My 1940's home is now toasty warm with a glowing fire for great ambiance. They are genuine, professional and patient with their clients. After the install I was disappointed with the flame so Stephen was dispatched. I appreciated the follow through. These units come 'factory ready'. Commendations to Stephen for going above and beyond (even contacting the B.C. engineers who make the product) and a few simple teaks to the air flow and voila
I have a great orange flame. Score number one in customer service.

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Company Response

Thank you so much for taking the time to write your review. A positive review really is the greatest compliment we can receive.We are so glad that you are happy with the fireplace and we look forward to working with you again in the future.

John in Pickering
John in Pickering
4 reviews Pickering, ON
10/10

Awesome from sales to install

We moved and purchased two new gas fireplaces from Classic. Josh, Edward, Babz and both install crews were fantastic. This is our second time purchasing from them. They are pros. We could not be more pleased!

John

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Company Response

Thank you so much for taking the time to write a review -recommending us to others truly is the greatest compliment you can pay us. We are so pleased to hear that you are happy with your fireplaces & we look forward to continuing to take care of your fireplace needs in the future.

Private User
Private User
1 review Toronto, ON
10/10

Wood stove and chimney liner instalation

I am writing this review to comment on excellent service I received from Josh Malcom from Classic Fireplace in Scarborough.
Josh's knowledge and expertise helped in completing the retrofit of my fireplace successfully. From all the people I contacted, he was the only one who provided me with recommendations.
By following his sound advice and choosing a smaller stove more appropriate for my space, I saved a few hundred dollars. This savings I put towards insulating the newly installed liner which improved chimney draft.
All the appointments were on time and work was done in clean manner.
I would also like to thank Babz from the office who was very professional in arranging all appointments, payments and providing all necessary documentation .
Thank You again
Jacek

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Company Response

Thank you so much for taking the time to write a review, we really appreciate it. Your Jotul stove looks beautiful in place, and you picked the perfect winter to install it, that's for sure! Many thanks for the kind words and for choosing Classic Fireplace.
Josh

Maxine Lewis in Toronto
Maxine Lewis in Toronto
1 review Toronto, ON
10/10

We love our Stuv Stove

We found Classic Fireplace because we wanted a Stuv stove and needed a city permit. Bruce and Josh were outstanding. Not only for providing design advice and excellent communication, but for stick handling the very complicated city permit system. There are few companies that we've worked with that have gone so far above and beyond as these two guys did. There are others that carry the Stuv brand, but Classic Fireplace is the best.

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Company Response

Thank you so much for taking the time to review your experience with Classic Fireplace. Your project was not without its challenges but the final result was well worth it. You chose the perfect winter to install a Stuv!!Thank you so much for choosing to work with us.
Josh

Marwin Davies in Oshawa
Marwin Davies in Oshawa
1 review Oshawa, ON
10/10

Professional fireplace repair and service!

Our blower died on our gas fireplace and the pilot light blew out as well.
I called and spoke with Dave who arranged for Zach to come out the next day. He wisely took the manufacturer and serial numbers in advance so that the correct part could be exchanged during the service call. Zach was on time, professional, knowledgeable and helpful. I have had a fireplace maintenance plan with Direct Energy for a few years now but have cancelled the service and will be using Classic Fireplace from now on for my yearly fireplace service call. Not only was the fireplace cleaned but the lava rocks were replaced, rock wool was used for the first time (nice effect!), and the logs were put back in the correct arrangement ( previous servicing had them in the wrong placement). Of course the blower was replaced and we are back to enjoying a warm and cozy fire. Thank you very much! I will be recommending Classic Fireplace to all my friends

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Company Response

Thank you so much for taking the time to review us on Homestars. The greatest compliment we can receive is you recommending us to others. I am so pleased to read that you were happy with the service you received from Zach & Dave. We look forward to taking care of your fireplace needs in the future.

Barry from Oshawa
Barry from Oshawa
2 reviews Whitby, ON
10/10

Whitby Gas Fireplace Installation

Re: Fireplace installation

Hi Jennifer,

I just wanted to say thanks to you for our new gas fireplace. The visit you made to our place and the advice you gave us on the sizing and model worked out perfectly. Your crew were very professional and a pleasure to have at the house. I also had an opportunity to go up on the roof and inspect the masonry chimney with the installer. The advice he gave me on a cap for the concrete top helped me eliminate a small leak we had lived with for years.

I've finished the drywalling, lighting, trim and painting. Your crew had positioned the unit perfectly so the remaining work was pretty straightforward.

Here is a picture of the finished product. The room is so much nicer than before, and we are enjoying the convenience of instant on heat.

We are absolutely satisfied with our purchase experience.

Thank you very much!

Best regards,

Barry and Kathy

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your kind words. We are always so happy to hear when a customer is happy with a job well done & I am pleased to hear that we were able to help you sort out a long standing issue. We hope that you enjoy your fireplace this coming winter. Many thanks for choosing Classic Fireplace.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & BBQ Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL. We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels. Accessories including tool sets, screens & wood holders. BBQs, Smokers, charcoal grills and accessories!

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
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