Classic Fireplace & Bbq Store

Fireplaces
65 Rylander Blvd. Toronto ON M1B 5M5
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Classic Fireplace & Bbq Store
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97%

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Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.8 10 (94 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Gas Fireplace in old home

We had a gas insert installed in an old odd-shaped woodburning firepace. Classic did a very good job. I even give them full marks at the way they handled an ordering error which delayed the final installation. Recommended.

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Company Response

Thank you for taking the time to write a review, it is very much appreciated. We are pleased to read that you are happy with the service you received and we look forward to working with you again in the future.

Diane Dorion from Whitby
Diane Dorion from Whitby
2 reviews Whitby, ON
10/10

Gas fireplace repait

I thought my remote was broken. Zack came within 2 hours repaired my fireplace very quickly and I am very satisfied and a happy camper. It was not my remote but I needed a new receiver

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Company Response

Thank you so much for the positive review Diane. We really appreciate you taking the time to write it. We are happy that we could get to you quickly& resolve the issue, and we look forward to working with you again in the future.

Rob in Scarborough
Rob in Scarborough
5 reviews Toronto, ON
10/10

Wonderful service. Good product. Fair price.

We first tried out Classic when we needed our gas fireplace serviced. Zach did such a good job on that that we called Classic when we had concerns about our gas BBQ leaking. We were warned that it would be a service call to fix it but, in the event, Zach told us the BBQ was leaking and there was nothing he could do (the BBQ was made in China and not sold by Classic). Long story short, Zach could not fix it but did not charge us for the service call. No pressure, no charge. We liked him so much we went to the Classic store on Rylander where we met Bruce. Bruce knows his BBQs! Again no pressure, just good knowledge of his products. We bought a Napoleon Pro 500. Delivery was scheduled for within the week. Zach and John delivered it on time as scheduled and removed the old one to the curb for us. We are delighted with the product and with the service.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Outdoor BBQ and fire pit and indoor see through fireplaces

I met Bruce through my GC. I brought the BBQ directly from him. To save money I bought the showroom unit that had some parts missing. Bruce and his team never hesitated to make everything right. Even when there was a small dent on the fire pit, Bruce's team came back and replace the whole unit without me even asking. This type of service is very rare in today's world.
Other re-sellers of product that I had purchased for my new home just pass me back to the manufactures, not here. Bruce, your team and company are just awesome. I would not hesitate to recommend you and your company to my friends and family.

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Company Response

Thank you so much for your glowing review. We really appreciate you taking the time to write it. It was a pleasure to work with you and we look forward to working with you again in the future.

Peggy a.
Peggy a.
4 reviews Oshawa, ON
10/10

fireplace installation gas and purchase electric

Very positive experience from initial viewing of options and review of needs with Karen to home review prior to purchase to insure the chosen product would work to the installation.Excellent installation crew,very polite and tidy.Have had similar work done previously by a different company and the difference was significant.Classic Fireplace was superior at all phases of the process.
Would highly recommend

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Company Response

Thank you so much for your kind words. We appreciate them and your business. We are very pleased that you were happy with the service you received from Karen and we look forward to working with you again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Gas Fireplace service

Classic installed our Valor Fireplace 8 years ago and we have been really pleased with it. It wasnt working recently. The tech Zach diagnosed it very quickly and had it going again, and gave us lots of useful information about the unit. We were pleased with the service.

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Company Response

Thank you so much for taking the time to share your review of our Service work. We are very pleased that you are happy with the work we did for you and look forward to working with you again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Fireplace insert

I purchased a gas insert to replace my wood fireplace. With challenges due to the size of my fire box, I was especially impressed with the problem solving done by Karen. Karen was excellent to deal with and even assisted me on her time off and went above and beyond to assist me with my purchase. So impressed. I would highly recommend Classic Fireplace.

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Company Response

Thank you for the review and recommendation. We are happy we could help you find the right fireplace for you and will pass your comments along to Karen and the team. Enjoy your new gas fireplace!

Theresa in Toronto
Theresa in Toronto
1 review Toronto, ON
10/10

Gas fireplace service

Zach was the fireplace technician/service guy and he did a fantastic job in a timely manner and he was very pleasant and knowledgable. The secretary/scheduler (I think her name was Karen, but I'm not sure) was also very pleasant and efficient. I would highly recommend Classic Fireplace and BBQ Store.

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Company Response

Hi Theresa,

thank you for the kind review and recommendation. We will be sure to pass your compliments on to our team!

Kathy
Kathy
5 reviews Toronto, ON
10/10

Gas Fireplace Repair

Classic Fireplace sets the industry benchmark by its experience, technician qualification and credentials, and service quality. Administrative staff are customer focused and coordinate technical visits in a timely and responsive manner. Zach, our Classic technicians, arrived on schedule and efficiently diagnosed and repaired our gas fireplace issues. As he installed a new pilot assembly and completed comprehensive safety test, Zach answered my questions and provided understandable details about gas fireplace operations. I was so impressed by his knowledge and professionalism. I have complete confidence in Classic Fireplace and will only use this company for all future fireplace maintenance, repair and replacement services given the range of high quality fireplace products they offer and the exceptional technical standards to which they are committed.

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Company Response

Thank you so much for taking the time to share your review. We truly appreciate your kind words & are so pleased to read that you are happy with the service you received. We look forward to working with you again in the future.

Ted in Scarborough
Ted in Scarborough
2 reviews Toronto, ON
10/10

Fireplace insert

From our first encounter with Classic to final instalment, we couldn't be more pleased and satisfied with service and guidance. Bruce took his time to explain each of our options for purchase. The lead-time for Rick to evaluate our insert application to Stephen et al to complete the work was amazing.
The installation crew showed up on time, were neat, through, and professional. Kudos to all.
Need a fireplace insert? Go no further than Classic.

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Company Response

Thank you so much for your glowing review. It was a pleasure to work with you and we are glad that you happy with your fireplace. We hope to work with you again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL. We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels. Accessories including tool sets, screens & wood holders. BBQs, Smokers, charcoal grills and accessories!

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
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