HomeStars  >  Fireplaces in Toronto  >  Classic Fireplace & BBQ Store
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95%
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Reviews by rating (past 12 months)
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Reviews for Classic Fireplace & BBQ Store

Average customer rating:
9.7 10 (51 reviews)

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John in Pickering
3 reviews Pickering, ON
10/10

We moved and purchased two new gas fireplaces from Classic. Josh, Edward, Babz and both install crews were fantastic. This is our second time purchasing from them. They are pros. We could not be more pleased!

John

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Company Response

Thank you so much for taking the time to write a review -recommending us to others truly is the greatest compliment you can pay us. We are so pleased to hear that you are happy with your fireplaces & we look forward to continuing to take care of your fireplace needs in the future.

Private User
1 review Toronto, ON
10/10

I am writing this review to comment on excellent service I received from Josh Malcom from Classic Fireplace in Scarborough.
Josh's knowledge and expertise helped in completing the retrofit of my fireplace successfully. From all the people I contacted, he was the only one who provided me with recommendations.
By following his sound advice and choosing a smaller stove more appropriate for my space, I saved a few hundred dollars. This savings I put towards insulating the newly installed liner which improved chimney draft.
All the appointments were on time and work was done in clean manner.
I would also like to thank Babz from the office who was very professional in arranging all appointments, payments and providing all necessary documentation .
Thank You again
Jacek

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Company Response

Thank you so much for taking the time to write a review, we really appreciate it. Your Jotul stove looks beautiful in place, and you picked the perfect winter to install it, that's for sure! Many thanks for the kind words and for choosing Classic Fireplace.
Josh

Maxine Lewis in Toronto
1 review Toronto, ON
10/10

We found Classic Fireplace because we wanted a Stuv stove and needed a city permit. Bruce and Josh were outstanding. Not only for providing design advice and excellent communication, but for stick handling the very complicated city permit system. There are few companies that we've worked with that have gone so far above and beyond as these two guys did. There are others that carry the Stuv brand, but Classic Fireplace is the best.

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Company Response

Thank you so much for taking the time to review your experience with Classic Fireplace. Your project was not without its challenges but the final result was well worth it. You chose the perfect winter to install a Stuv!!Thank you so much for choosing to work with us.
Josh

Marwin Davies in Oshawa
1 review Oshawa, ON
10/10

Our blower died on our gas fireplace and the pilot light blew out as well.
I called and spoke with Dave who arranged for Zach to come out the next day. He wisely took the manufacturer and serial numbers in advance so that the correct part could be exchanged during the service call. Zach was on time, professional, knowledgeable and helpful. I have had a fireplace maintenance plan with Direct Energy for a few years now but have cancelled the service and will be using Classic Fireplace from now on for my yearly fireplace service call. Not only was the fireplace cleaned but the lava rocks were replaced, rock wool was used for the first time (nice effect!), and the logs were put back in the correct arrangement ( previous servicing had them in the wrong placement). Of course the blower was replaced and we are back to enjoying a warm and cozy fire. Thank you very much! I will be recommending Classic Fireplace to all my friends

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Company Response

Thank you so much for taking the time to review us on Homestars. The greatest compliment we can receive is you recommending us to others. I am so pleased to read that you were happy with the service you received from Zach & Dave. We look forward to taking care of your fireplace needs in the future.

Barry from Oshawa
2 reviews Whitby, ON
10/10

Re: Fireplace installation

Hi Jennifer,

I just wanted to say thanks to you for our new gas fireplace. The visit you made to our place and the advice you gave us on the sizing and model worked out perfectly. Your crew were very professional and a pleasure to have at the house. I also had an opportunity to go up on the roof and inspect the masonry chimney with the installer. The advice he gave me on a cap for the concrete top helped me eliminate a small leak we had lived with for years.

I've finished the drywalling, lighting, trim and painting. Your crew had positioned the unit perfectly so the remaining work was pretty straightforward.

Here is a picture of the finished product. The room is so much nicer than before, and we are enjoying the convenience of instant on heat.

We are absolutely satisfied with our purchase experience.

Thank you very much!

Best regards,

Barry and Kathy

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your kind words. We are always so happy to hear when a customer is happy with a job well done & I am pleased to hear that we were able to help you sort out a long standing issue. We hope that you enjoy your fireplace this coming winter. Many thanks for choosing Classic Fireplace.

Mark and Erin in Toronto
1 review Toronto, ON
10/10

Fantastic buying experience! From the moment we walked in, Classic Fireplace took the time to understand our needs and then find the fireplace that best suits us and reflects our personal tastes. The installation team was friendly and professional and they made sure to show me how to use it and take care of it. Lastly, thanks for the phone call to make sure we are happy and everything is working well. My wife and I are very happy to put this finishing touch in our basement. It looks great!!!

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Company Response

Hello Mark & Erin,
We are so glad that you had such a great experience with Classic Fireplace. Thank you so much for taking the time to write a review, we really appreciate it. Enjoy your new fireplace now the evenings are getting cooler!
--Josh

PK. Jain in Toronto
1 review Toronto, ON
6/10

Steve Foley serviced the fire Place. He was pleasant and professional. Did a good/clean job!
Reg. the cold draft coming in the family room from fire place Steve said to leave the pilot light on and if the problem persists to call the store and he will come to fix the problem of cold draft coming in.
Overall a good experience as far as the annual servicing goes.
PK Jain, P. Eng.

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H Feeley in Toronto
1 review Toronto, ON
10/10

We have had our gas fireplace for 20 years and it never worked properly until Stephen from Classic Fireplace looked it over and corrected the problem. He also installed a blower which we really needed. Service and knowledge were impressive as well as the workmanship and professionalism extended to us as customers. I feel confident that we will enjoy our gas fireplace for many years to come. Thanks again for great job!!

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Company Response

Thank you for the great review! I will pass your comments along to Stephen. The blower should make a big difference in keeping you warm and cozy.

Enjoy!

--Josh

Stephaniedel in Toronto
6 reviews Toronto, ON
10/10

I went by Classic Fireplace and BBQ store earlier this summer and purchased accessories for my backyard and BBQ. The staff were very knowledgeable and I appreciate all their help with my purchases.

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Company Response

Hi!

Thank you for the review! Glad to hear we had the accessories you were looking for. We are always happy to help.

-- Josh

Alice in Etobicoke
1 review Markham, ON
10/10

My husband and I recently purchased a Napoleon BBQ grill at the Scarborough location and had a natural gas line installed by them as well. It was a wonderful shopping experience!! The BBQ is amazing! A special thanks to Babz for her exceptional customer service and to Stephen and his team for the great job on the gas line and the delivery. We definitely recommend Classic Fireplace & BBQ Store!

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Company Response

Hi Alice,

Thank you for the great review. We are happy you had such a wonderful experience.
Your comments will be passed along to our team. Enjoy your new Napoleon BBQ!

--Josh

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & BBQ Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL. We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels. Accessories including tool sets, screens & wood holders. BBQs, Smokers, charcoal grills and accessories!

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
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