I thought my remote was broken. Zack came within 2 hours repaired my fireplace very quickly and I am very satisfied and a happy camper. It was not my remote but I needed a new receiver
- Company Response
Thank you so much for the positive review Diane. We really appreciate you taking the time to write it. We are happy that we could get to you quickly& resolve the issue, and we look forward to working with you again in the future.