I am impressed with the CLASS in Classic Fireplace, from owner Josh to salesman Bruce to technical wizard Stephen. My 1940's home is now toasty warm with a glowing fire for great ambiance. They are genuine, professional and patient with their clients. After the install I was disappointed with the flame so Stephen was dispatched. I appreciated the follow through. These units come 'factory ready'. Commendations to Stephen for going above and beyond (even contacting the B.C. engineers who make the product) and a few simple teaks to the air flow and voila
I have a great orange flame. Score number one in customer service.
- Approximate cost of services:
- $0.00
- Company Response
Thank you so much for taking the time to write your review. A positive review really is the greatest compliment we can receive.We are so glad that you are happy with the fireplace and we look forward to working with you again in the future.