Electrical Fix - blown breaker panel
Jason and his "helper/apprentice" attended in February to repair my breaker panel, as half of it had blown. They did not provide an estimate and I had to pay for the helper to basically stand and watch and wait for hydro to come. They left me without power and said I had to wait for the "inspector" to come - I called Hydro who said they were waiting to here from Crown. Not too impressed to be given a bill for almost $900. and with 2.5 hours for the apprentices' time.....Use with caution. I asked for an amount up front, and was not told. I felt like I was held hostage. I called to ask about it but was told this was usual practice.
- Approximate cost of services:
- $900.00
- Company Response
I am sorry to hear that you felt that you had a bad experience when we came to your home for electrical repairs. We discussed the possibilities of the problem and a service truck that was available was sent to you. Our service call and labour rates were explained at the time, when our service truck arrived it was discovered the main breaker was burnt up. The procedures to make the repairs, which all electrical contractors would follow was explained. The utility was contacted to disconnect the power which they responded to quite quickly. The Electrical Safety Authority was called and an inspection was taken, when the work is completed the ESA inspector is called, which we did, the inspector then calls the utility to issue a connection order which they obviously did, the utility responded in a timely manner to re-connect the power, our serviceman is required to remain on site for the utility to arrive to check for power at the main breaker and to test. The cost was more than fair, especially considering the cost of the obsolete main breaker which we stock on board. The labour portion was only $325.00 plus HST and the rest was the cost of the permit plus taxes. I am hoping that this explanation regarding the cost and the time spent on site for completion of this job meets your satisfaction and please note that Crown Electric Ltd. strives to give good customer service and quality electrical work to all of its customers.