Overall I am very happy with this company. They were referred by our contractor. Pattern Concrete is very professional, efficient, patient and had the job done during the timeline they promised. They have a very clear schedule for the work that will be done, amount of time it takesand will constantly remind us what to expect during each construction process. Different people handles different stage of construction and I had great experience with all of them. We hired Pattern concrete last year and they finished work in August 2017. I wanted to wait until now to write the review so that I can comment before, during and after the job is done. After our first winter, the lip of our step cracked, emailed Patterned concrete and they responded very quickly. They said they will come back in July and they really did and fixed the area where they are able to.
Services which I am not happy with:
There were parts of the service that I wasn't too happy with:
1. during the design process, My husband and I made it very specific and clear that on one side of our property, we do not want any step from our front yard leading to our backyard, if required, it has to be sloped, but absolutely no step at all. If this is not an option, we will not be getting this work done. This is very important to us. When we sign off the sketch, we noticed that our very important request wasn't stated on the sketch and we asked for it to be stated. however, we were told there will be no step for sure and is not necessary to mention it. We did went back and forth trying to put this in writing, and during this conversation, reaction we received by the person who helped us was like we were being unreasonable trying to put it in writing when the step will not happen at all. So at the end we trusted the person who helped us that it's not necessary and left it as is as we do not want to look crazy. When patterned concrete installed the wood formwork, we noticed something was weird and looks like one steps will be installed in the area where we absolutely DO NOT want and UNABLE to accept. We raised this issue with the project manager and he told us that it should have been stated. Although Pattern Concrete didn't admit it's their fought and honestly, will be hard for the PM to believe us, (I am not saying the PM does not believe us, but just saying it is hard to believe) he remained very professional, and was helpful in figuring out a solution. We ended up paying a few hundred extra for this change but we were fine as we don't want to create a big fuss on it. If we had insisted that it's written on the sketch and did not believe in the person who said there is no way that there will be sketch, then this problem will be avoided. Note that we still had to deal with this person who helped us with the sketch but overall, she didn't show any issue with us and still responded very quickly and professionally with all our questions. So why I am giving a 10 star even with this problem? I look at it with how the company handles our problem, if they will help, if it can be resolved and they way they reacted. At the end, if we have insisted, this will not be a problem. so it's also a lesson for us.
2. Minor design detail, not the company's fought, but something for all of you to pay attention. We didn't pay attention to square edge or curved edge. After the who construction is finished, one part of our concrete is squared vs every other part is curved. So it's a little of an eye sore for me, although the concrete did look exactly how it was drawn, we didn't realized this edge and square issue until we see the actual finishes. So if you are very particular on this, you should make sure you pay attention to this detail. I also believe it's hard for patterned concrete to point this out because she may not have noticed or may think this is how we wanted it.
3. Cleaning up. I wasn't too happy with one of the member in the cleaning crew. They came and had the power wash clean up done. They were supposed to have all garbage removed and it was a 2 day job. However, there was one day that only 1 man was here cleaning and he just throw most of the concrete left over and rocks, dirts on the side of our house where we had to have set back and are pending for more work to be done by our contractor. So I had to email the PM regarding this. Good that he responded very quickly again and had the cleaning crew came back to pick up all the left over garage for us. Again, we are happy that Patterned concreted did work on our concerns and fixed things that we are unhappy with.
4. This is very minor. After construction, I noticed 2 "Patterned concrete" logo was stamped at the front area of our driveway. Although the logo doesn't look bad, but I didn't like it because I wasn't aware that I will have 2 of their logo permanently stamped on our driveway. I am not sure if it was stated on the contract but would actually appreciates if we were warned.
I am still giving a 10 star because as soon as I raised my concerns, they helped fixed it. I think there are always things that people will not be happy with but considering how they handled the situation, I will for sure recommend them to all the people I know. We will definitely hire them again in the future if we do ever move.