They will try to pressure you into giving them a cash deposit or use your debit card! They will not accept credit cards because of the 2% fee. Their AD at Craigslist deceives people into thinking that they don't sell any wood flooring made or finished ( stained) in China.
After getting your cash deposit, I gave them $1000, they will make you sign a contract. After we signed the contract and gave them the $1000 deposit, we went home and found out that the company making the engineered wood they sold was from China. We went back the next day to complain and we asked that they refund our deposit because their AD at craigslist misled us into thinking that we were buying wood made and finished in North America. They refused to return our deposit saying that they already ordered the wood for us and that it's too late to cancel. After a lot of arguing they agreed to change our order to a North American company , but they lost our trust by this time. We went home and I found a lot of negative reviews about them! There was another customer review that was like my case. So today I was determined to get our deposit back in full . I armed myself with signs and intended to stick them on my car in front of the store, when the owner arrived in his car.
When he realized how serious I was in getting my deposit back, and would go to extremes, he backed down and gave me a complete refund! My husband and I have never encountered customer service this bad in Canada! If you're looking for hardwood flooring, I strongly recommend 'The Hardwood Flooring Stores' , I went to their Victoria park branch and spoke to a very knowledgeable and nice man named Darren. He is an angel to talk to after my experience with the other flooring salesmen!
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?