We gave a down payment of 555.00 towards the interior design help and purchase of product. We later met for a consultation and were blown away by costs of products. Eg. Close to 2,000 for a duvet cover!!!! Way too expensive for us so we ask of we could use our down payment money toward product ( side tables or pictures) from their store. She stated that the cost of the consult was over $ 600 therefore we had no money left over and actually owed them money but that they would not charge us the extra. Wow!!! Disgusting!!!
Stay away from this company!!
- Company Response
It is unfortunate that 'Stacy from Edmonton' and her husband did not see the value in the design help given. An initial appointment was requested to help with a basement development which was to include a bathroom, bedroom, furnace room, storage area and an open area to serve as a multipurpose area including a workout space, wall of mirrors, TV viewing with seating arrangement as well as functioning as an area for home based business of conducting “parenting workshops”. Considerable amount of time was spent in their home giving ideas for the basement to facilitate these requirements.
The other request was to help with the master bedroom, requiring a space plan for furniture, furniture selections, drapery selections, and bedding selections. A discussion of client preferences was done as well as taking room dimensions to proceed with a plan that would be suitable for the clients need. A retainer was given as well as agreement to proceed. A scaled drawing of a bedroom space plan was done with several layout options. Product selection was prepared for furniture, designs for drapery treatment, (fabrics, hardware, etc), bedding options including duvet covers, bed skirts, pillow shams, accent cushions, upholstered furniture, full height mirror, etc. Several selections were reviewed to reflect different price points (as client could not give a budget amount beforehand). After over 6 hours of time spent on drawings, selections, and meetings the client was given the complete design and product selections for their complete bedroom with the options to make any changes to the selections and/or make any purchases she wanted. Client recorded selections and was happy with selections made when leaving. Other options at a lower cost were declined at the time.
We encourage budget discussions all the time as cost of product depends on selections made. We certainly work with many budget requirements if clients let us know what they are. If it is not possible we do make suggestions of what can be done to achieve them. If the client would like to revisit selections she made and provide a price range to be worked with we certainly would be happy to do that.