Toronto Rug Cleaning

I have a lot of Persian rugs that had not been cleaned in quite some time. Our other long time guy was no longer working, and somehow I found Ben and Toronto Rug Cleaning. Everything about Ben's service was excellent. He came when he said he would. He helped us with our lack of prep (without complaint). He quickly got all rugs in his massive and update van, but I had a few minutes free and he sensed that so started mentioning the history of my diverse collection, giving me historical details and extra information about MY rug collection that I didn't even know. He's very knowledgeable. He professionally offered a couple of different versions of his service and did not complain when I selected one of the lower levels (our budget was tight at the time). In fact, WE were the problems in this transaction because we were waiting for some floor work to be done and had to put him off returning the carpet a couple of times. Although I'm sure it was annoying for him to "hold" our rugs for longer than usual, he did it pleasantly and professionally. Eventually, our rugs made their way back to our home and Ben wasn't even openly annoyed at our lengthy turnaround time. Honestly it was a complete pleasure, especially considering his attitude with our unfortunate delays. Our much beloved rugs are back in their home now, but we were not worried at all when Ben was taking care of them. The whole transaction was a pleAsure to be honest, with its old fashioned customer service focus, which came i handy when we had a problem with return date. I would not hesitate for a second to refer this company to anyone and I will be using him again. If I could I would give him ten stars. This is how all service companies should run their businesses! It was SO outstanding that I took time out of my very busy life to make sure that I completed this review (which I normally don't do). Ten stars would have been better than five!