I had asked for as few joins in the carpet as possible, and they tried to patch together 5 pieces of carpet for a 13" x 15" room plus walk-in closet. It is a partial cut and loop carpet, so it would have not looked right and the chances of the fibers pulling out was a concern. I had emailed them my concerns, but they still tried to install it in 5 pieces. After some heated discussion, they did order us another piece of carpet. After about a year we started getting pulls in the loops in 2 bedrooms that are rarely used, and this week another pull, about 4 inches long. They do send someone out to clip them, but they are not willing to replace the carpet, so my worry is that every year I will be getting the scissors out and cutting loops, might not have any carpet left in a few years. About 10 years ago I had Home Depot put in a cut and loop carpet in a games room that we use every day and we have never had a problem, so I am REALLY regretting that I did not use Home Depot or someone else for the bedroom carpets. BEWARE.
- Company Response
Nufloors takes customer reviews very seriously and we try to do our best in rectifying customer concerns. Recent discussions with Mrs. Ashton last week over concerns of 2 carpet pulls caused by a suitcase snagging the loop carpet led to a claim being opened by the manufacturer which resulted in this concern being a non-warranty issue (locally caused) and therefore not a manufacturing defect. Service to be set up as per manufacturer's instructions, no warranties are voided and Mrs. Ashton’s carpet is covered by the manufacturers warranty for this particular carpet. Nufloors understands Mrs. Ashton’s concerns and we are working on a resolution together.