The installers from CDL took 4 boxes of our flooring after the job was finished without telling us and didn't tell the truth about it. I don't recommend this company at all. The installers admitted to taking our flooring and we ended up getting it back. The manager was not very apologetic about this event and I was truly disappointed with this company. Sadly, these installers are likely still working for this company so watch out!!
- Approximate cost of services:
- $10,000.00
- Company Response
We are very upset that this occurred and as per the conversation we had with you, we are very sorry for what happened. As stated in our discussion, this is not an acceptable practice among our installers and we have a zero tolerance policy for situations like this. Once we realised that the material was taken off site, we did refund you for both the product and labour, as well the subcontractor that has caused this issue is no longer doing work for CDL as a result of this incident.