Generally, I am satisfied with the cork floor product installed. However, I am still waiting for the credit promised when placing the order in April 2015. Unable to get the matter resolved by emails, I visited the CDL store in Nov 2015 which resulted in a promise to process a credit of $100 to my credit card within a few days. This didn't happen, so I sent reminder emails in Dec 2015 and in Jan 2016. CDL responded by email on Jan 9 with: "I have credited your card ending in 3003 $100.00. I will forward the receipt on to you." However, since I hadn't received the credit or the receipt by Jan 15, I sent another email to let them know. I still have not received the credit, the receipt, or any response.
- Approximate cost of services:
- $1,840.00
- Company Response
Marshall, this is Colin, I'm the G.M. of the company would you call myself, or if I'm unavailable please ask for Stephanie, either of us can look into and resolve your concerns.
Regards,