Blind Doctor The

Blinds Cleaning & Repairing
524 Cleveland Crescent SE Calgary AB T2G
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56%

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Reviews by rating (past 12 months)

Reviews for Blind Doctor The

Average customer rating:
5.9 10 (13 reviews)

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Theresa T in Calgary
Theresa T in Calgary
1 review Calgary, AB
0/10

Poor Customer Service

The level of customer service I have received from Samantha (The owner of the business) over these past few months has been appalling. I initially took my silhouette shades in to the Blind Doctor to be cleaned in May 2018. They came back damaged. Samantha agreed to replace them but then became MIA. Numerous attempts to contact her through email, voice messages and texts to both the business and her personal line went unanswered. I went down to speak to her in person and while I was there she was very accommodating in front of the other staff and customers, even going as far to say that replacements had been ordered and we were waiting on the distributor. And then nothing.

After another series of unanswered calls, emails & texts I personally contacted the distributor and was told no such order has been placed. It was all a farce. I filed a complaint with the BBB as a last resort in hopes of a resolution, but once again, the business has failed to respond. Nearly 6 months later and nothing has been done to fix their error. I now have to pay to replace the damaged shades myself. I would never recommend this business to anyone.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Calgary, AB
8/10

Great Job

Had new windows in my house had some issues with blinds fitting the blind doctor was able to cut them to fit new windows. The original quote was higher but they noticed some blinds should fit in the windows. They could have charged what they quoted but they charged for what they did. Very happy.

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Private User
Private User
Private User reviews Calgary, AB
0/10

Stay Away!!

We hired the Blind Doctor to install blinds in our new home. We left messages for a week for someone to come do a quote and finally had to leave a hasty message about going elsewhere before I had someone phone back. This should have been our first red flag. We ended up ordering, and the majority were installed before Christmas(after a phone call to find out what was going on as there had been no communication, blinds had arrived a week prior but no one had contacted us). One blind broke hours after installation.

We ordered a different type of blind for our bathroom and waited almost two months for installation after constant phone calls/emails that were not returned. They came once with only one blind and stated the other was back ordered. Very evident that it was never ordered as it took so long to arrive. Finally after four months we had the second bathroom blind installed. We are still waiting for our basement blind to be repaired but have repeatedly been told its back ordered, but I have given up hope and am not wasting anymore of my time on this.

It has been almost six months of trying to track down Samantha and getting absolutely nowhere. She will not return phone calls and when I have managed to nail her down(by refusing to give my name and blocking my number) she makes promises of calling back in thirty minutes and never does.

I would not recommend this company to my worst enemy. Stay away.

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OZ in Calgary
OZ in Calgary
1 review Calgary, AB
1/10

Blind Repair through Hunter Douglas

Dropped of blinds at the Blind Doctor on 24 Jan. 2018. I was told 5-7 business days.
Stopped by the store (The Blind Doctor) on 05 Feb. Was told that a part was ordered and that it will be ready on Thursday 08 Feb.
Called on Friday 09 Feb. and left a message asking for an update on my blind. No one called me back.
Called CDI ( Costco company) on Monday 12 Feb. Lady called The Blind Doctor and then told me that they were busy with a customer and that they would call with an update in 10 mins. No one called me.
Called CDI on Tuesday 13 Feb. Courtney said that she left a message at the Blind Dr. and sent an email asking for an update.
I received two calls from the Blind Doctor from different people. Stating the same thing....... waiting for a part from Hunter Douglas still. Customer Service is definitely not high on their priority list!!! It would have been quicker to send the blind to Hunter Douglas directly!

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Gord in Calgary
Gord in Calgary
1 review Calgary, AB
10/10

Venetian cleaning & repair

I asked Blind Doctor for my 3 blinds back the next day, with a repair if possible. They had them cleaned and fixed within 26 hours and, when I came to pick them up on a motorcycle, Lee said he'd deliver them on his way home to save me the hassle!

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Private User
Private User
Private User reviews Calgary, AB
0/10

Vertical Blind altering

Jan2017,Good family rm. blinds about a 10 by 11 ft coverage taken in to Blind Doctor. Their work rendered them unusable to us. .The Co.rep/sales guy "said" he would replace them with his stock or reimburse us at his cost. March (1st week) 2017 I decided to get reimbursed and told him face to face so he understood!
April 2017.No news. Those people not only cost us seniors the $2000.or more of the original blinds but thousands of dollars to buy new ones to cover their blunder.I'LL NEVER do business with that Co.

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Jon from Calgary
Jon from Calgary
1 review Calgary, AB
8/10

Some holes after first blind repair -but fixed properly

Blind Doctor demonstrated they do care for their customers satisfaction. I had a blind repaired by them initially but when I got it back, it got some holes on the fabric.

The boss or the manager sent someone to remove the blind, take it in and fix a full warranty repair on the fabric.

I give this company credit for take time to resolve issues and deal with them professionally.

Very happy with their service.

Review has 1 previous version
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Lily from Calgary
Lily from Calgary
3 reviews Calgary, AB
10/10

Faux blindds

My son and I both had Blind Doctor installed all our new windows Blinds this year, there service was wonderful and efficient. Lynn and Aminal were so helpful when I called with questions, Lionel the installer was pleasant and polite, no mess was left behind.
I certainly will recommend this company.

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Joe from Calgary
Joe from Calgary
6 reviews Calgary, AB
4/10

Blind Repair

It appeared that they may be to busy to provide proper service and quality. We hired them to have our Blinds repaired and found that the Blinds came back in worse shape than they were initially. Many attempts were made to repair the mistakes however permanent damage had been done and certain things could not be repaired due to the mistakes made. although attempts were made to make things "right" it really was a disappointing experience and a regrettable one.

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Haley from Calgary
Haley from Calgary
4 reviews Calgary, AB
10/10

Blind Cleaning

We have been using The Blind Doctor for years to clean our blinds.
Their staff are great to deal with and their turn around time is perfect so we are not with out our window coverings for long.

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