Called hoover as my cordless vacuum stopped working and was under warranty. They told me to take it to Hacks, which I did. Two weeks later Hacks called to advise it was fixed. They replaced the power head on the vacuum but when I tried it in the store it still didn't work.
I thought the battery might be dead so I took it home to put in another fully recharged battery - still no power.
Called Hacks and they said the technician who worked on it only comes in once a week. They couldn't even contact him to find out if he had it running!! Totally unacceptable plus I'm out their $10
recycle fee that they charge for something they didn't fix. Be aware if you decide to take something to Hacks for servicing.
- Approximate cost of services:
- $10.00
- Company Response
Hi Bill
Something doesn't ring quite right here. We have three techs who work on vacs so unless there was a reason they had to wait for a specific tech I'm not sure why you would have had to wait until the Monday. Can you please send me an email to sales@chadwicksand hacks.com with your work order number and telephone so that I can investigate further ?
Thanks
Gary