Not really sure how to respond. You posted anonymously so I cant check records for something that happened 3 or 4 years ago. Please provide your name and contact number so that we can follow up. Without any details I can only guess. If you self install any electronic part you risk damaging that part or the unit you are installing into. That is why there are no returns on electronic components of any kind. Below is a letter that we received from another client a couple of days ago who is happy to be identified, She is much more indicative of the performance of our team.
Good afternoon Gary,
This email is to commend one of your employees, Dillon Crawford, who answered my call from Ottawa this afternoon. He was most polite, friendly, helpful, responsive to all my questions and accommodating.
The lid of my Cuisinart DLC-7 Superpro broke this morning and I was asking if your company had replacement parts. He not only took the time to find the proper assembly parts for me, but checked that replacement parts instead of new ones were in very good condition so that I was able to purchase a new bowl. He informed me about the excellence of my Superpro model that I have owned for many years. When he said that he would return my call after verifying the condition of the used parts, he did so quickly as promised. He made me feel that my call was the most important part of his day although I realize that he has numerous requests in his daily work. He also was very efficient in packing the products so that I would receive them in a very timely manner-Monday!!!
The reason that I am so vehement about complimenting Dillon is that I have had numerous telephone experiences with rude, unhelpful people. It is refreshing to speak with a person as helpful and attentive as he was. His positive attitude will keep customers calling back for assistance and advice. Thanks again for training him so well and for his excellent representation of your company to consumers.