Westend Bath & Kitchen Centre

Bathroom Renovation
Ottawa ON
Write a Review
Write a Review
HomeStars  >  Bathroom Renovation in Ottawa  >  Westend Bath & Kitchen Centre
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

78%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Westend Bath & Kitchen Centre

Average customer rating:
9 10 (9 reviews)

Sort by

Private User
Private User
1 review Ottawa, ON
10/10

Bathroom renovation

Kendra did a fantastic job of helping us coordinate the bathroom design, she presented us with a few combinations after getting a sense of what we were looking for...and we were very happy with her suggestions. Installation was well done, thorough, professional, thoughtful staff, careful not to mess up the rest of the house. Wouldn't hesitate to recommend Westend.

Was this review helpful?
Lucie Tremblay from Ottawa
Lucie Tremblay from Ottawa
5 reviews Ottawa, ON

First Review

10/10

Bathroom

After visiting many kitchen & Bathroom stores and comparing prices and quality, we decided on Westend Bath to do a complete gut and makeover of our main bathroom. From design to completion, everything was to our expectation. Once the reno was finished, we requested for part of the design and shower construction to be changed and the company was very patient and accommodating. They completed all the modifications at no additional cost. It has now been just over a year, and we continue enjoying our luxury bathroom. The employees were very experienced and highly skilled. The craftsmanship of our new bathroom is impeccable. Thanks to the Westend Bath & Kitchen team.

Was this review helpful?
Charlotte  in Orleans
Charlotte in Orleans
1 review ORL, ON
7/10

Bathroom renovation

Great installation, they were always on time. Work was also very well done. However the service was not so great. We ran into a major problem and it took over a year to fix it. So the installation was good but the aftermath not so much

Was this review helpful?
Company Response

Thank you so much for your feedback and I'm very sorry for the service issues you experienced.
Westend Bath & Kitchen is a family owned and operated business that has been serving the Ottawa area for 25 years and there is nothing more important to us than making sure our customers are completely happy.
I'm glad to hear that you were pleased with the installation. We take great pride in the quality of our work and have some of the best contractors in the area.
However, at Westend we also believe that taking care of our customers AFTER the job is finished is just as important as during so it is very upsetting for me, and the rest of my family, to hear that you did not receive the service you needed in a timely matter.
We are aware that our service department was being poorly managed for some time and have taken steps to correct that. At the start of 2012 new management was put in place and we are very confident that this sort of thing will not happen again.
Please accept my sincerest apologies and should you ever need any further work done i hope you will consider giving us the chance to prove that Westend is number one for bathroom and kitchen renovations in Ottawa.
We truly appreciate that you put your trust and confidence in us the first time. We know that deciding who to bring in to your home is a tough decision and it's not something we take lightly.
Please don't hesitate to contact me personally if there's anything i can do.

Peggy in Carp
Peggy in Carp
1 review Almonte, ON
4/10

Seeking advice on your bathroom

I had come looking for ideas on what to do with our bathroom, but found the consultation a little wanting. He focused more on what was available in the store as opposed to ideas of what I could do. It was a short period of time, so I understand that it was challenging to go to deep into it.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the feedback.
This was a charity event that our designers volunteered their time for in order to raise money for a young lady with cancer.
Since these consultations took place at (and were organized by) Gendron Antiques, not Westend Bath and Kitchen, the amount of time the designers could spend with each individual was limited and they also did not have access to the resources that they normally would.
Had the consultations taken place here at Westend they would've been better equipped to show you (via pictures and actual 3D drawings) what would be possible in your space.
We also have someone that will come out to your home free of charge to see and measure the space, which would provide you with a much better idea of what you could do!
We are a family owned and operated business that has been serving the Ottawa area for 25 years. We take great pride in the quality of our work and nothing is more important to us than making certain our customers are completely happy!

Diane in Ottawa
Diane in Ottawa
1 review Nepean, ON
10/10

Consultation on a kitchen renovation

Peter was very informative and came up with lots of good ideas. It was almost like Peter could read my mind, picking up on exactly what I'd like to do and making great suggestions. I was very happy with the consultation, it was what I had hoped for. It's left me looking forward to going through magazines and getting started.

Was this review helpful?
Barb in Kanata
Barb in Kanata
1 review Kanata, ON
10/10

Bathroom reno consultation

We would like to turn one bathroom into two so we sought out Judy's advice. We were willing to move doors and change the master bedroom around, so Judy was able to provide many suggestions on how to create more space or do it within the existing space. We were very happy with our consultation.

Was this review helpful?
Louise in Orleans
Louise in Orleans
1 review Orl, ON
10/10

Design consultation

I came to Gendron today and she came down to see me as I can't get upstairs. Cindy was helping me pick out colours for the outside of our house and also furniture pieces for our living room. She gave me some new ideas and was very knowledgable.

Was this review helpful?
Nathalie in Stittsville
Nathalie in Stittsville
1 review Stittsville, ON
10/10

Design consult

Cindy helped me getting my thoughts together for three bathrooms and one kitchen that we want to re-decorate and freshen up as we just moved into the house. She advised me on paint colours and various ideas on features to accentuate the rooms.

Was this review helpful?
denise in Gloucester
denise in Gloucester
1 review Gloucester, ON

First Review

10/10

Bathrooms

The job was a major renovation including tear down. Personalized service for all stages including planning and designing. All completed om time and on budget. The contractors were excellent. Job site left spotless. I will be using them in the future to do my kitchen!

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Westend Bath & Kitchen Centre

Family owned and operated, serving the Ottawa area since 1987! Ottawa's trusted source for one-stop design and installation services. Our specialty is handling your entire renovation from A - Z! We have 6 talented full time designers, 10 teams of experienced and highly skilled installers and an 8000 sq. ft. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.