Purchased Frigidaire Gallery Fridge from FW Black to support local business instead of Big Box store. Purchased a 5 year warranty as well. We have had the fridge for 2 yes. Fridge has not worked properly from day one. (Freezes food, spoils food). Have had multiple technicians replace parts with no resolve. The fridge company says it is not their responsibility and FW Black says they can’t do anything more. So 5yr warranty is a joke. We have done business with this store for 25yrs. Now with new ownership the customer service is terrible. I do not recommend Fw BLACK and will never purchase any products from them again. Costco here we come!!
- Approximate cost of services:
- $2,700.00
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