Totem Appliance & Refrigeration Ltd

Below was my initial review of Totem. However after I posted my review management did contact me and apologized for the poor service as well as fully refunded me everything I paid. As a customer I consider that an honorable thing to do from a business and show that they do stand behind their service.
----------------------------------------------------------------------------------
I had an issue with a Beaumark dryer that made loud noises every time I used it. I scheduled a service call and technician came by the first time and didn’t check the dryer but assumed it needed a roller. He came back for a second visit with the roller but Discovered That this Model Does Not Have Rollers. So only changed the dryer belt, inspite of the fact that he had it on him all along at the first visit. He charged me for 2 visits inspite of the fact that he said that he will only charge me for 1 visit. $268.26 later for replacing a belt that cost $10 & the dryer is not repaired and made the same noise!!
I called Totem and explained what happened and here is what receptionist who was super unfriendly told me :-
1. Sorry the technician made the wrong diagnosis but we still have to charge you for 2 visits
2. We guarantee our work for 30 days only so yes we will send you the Same Technician again but if he finds out that it’s a different problem we will charge you again for his visit !

To summarize they will charge me for every visit regardless; even if the Technician makes the wrong diagnosis every time! I asked to talk to the manager, she said I can’t but she will talk to him and get back to me. She came back saying the same thing.
At this point I decided to end the bleeding and I called an another service company who did look at the machine before deciding what was wrong. Ordered the parts needed and the dryer is repaired!

You never know how good business practice is of a service company until something goes wrong and that’s where a good business stands out. I have used Totem appliances over the years and the service was mostly good and professional, but unfortunately that has changed with my most recent experience.
I had an issue with a Beaumark dryer that made loud noises every time I used it. I scheduled a service call and technician came by the first time and didn’t check the dryer but assumed it needed a roller. He came back for a second visit with the roller but Discovered That this Model Does Not Have Rollers. So only changed the dryer belt, inspite of the fact that he had it on him all along at the first visit. He charged me for 2 visits inspite of the fact that he said that he will only charge me for 1 visit. $268.26 later for replacing a belt that cost $10 & the dryer is not repaired and made the same noise!!
I called Totem and explained what happened and here is what receptionist who was super unfriendly told me :-
1. Sorry the technician made the wrong diagnosis but we still have to charge you for 2 visits
2. We guarantee our work for 30 days only so yes we will send you the Same Technician again but if he finds out that it’s a different problem we will charge you again for his visit !

To summarize they will charge me for every visit regardless; even if the Technician makes the wrong diagnosis every time! I asked to talk to the manager, she said I can’t but she will talk to him and get back to me. She came back saying the same thing.
At this point I decided to end the bleeding and I called an another service company who did look at the machine before deciding what was wrong. Ordered the parts needed and the dryer is repaired!
Conclusion my experience with Totem was nothing but waste of time, money and dealing with inexperienced technician and unfriendly staff, and cant reach manager!