Goemans Appliances

From Delivery to installation to now waiting for them to send us a new stove because what they delivered was DOA. It has been a nightmare, escalating and speaking to the executive escalation team, has still not resolved this. The worse company to deal with ever., they hide behind the call centre agents and emails.

My experienced with Goemans Woodbridge was a complete and utter dissappointment. From the deception of assuring me that my order would be delivered 2.5 months after my purchase, to the suggestion that I contact the manufacturer when Goemans failed altogether to help. They certainly didn't mind taking the money months before the delivery that never happened and play run-around when I tried to finally collect the refund for my entire order. NEVER NEVER NEVER AGAIN would I order from Goemans (even if it was free) and I would definitely warn others.

Where to begin?? Ill start with the total incompetence of the retail sales associate we were assigned at the Goemans store in Whitby. Normally, one would have to practice to be as bad at her job as this poor soul was. Uninformed, unaware and completely out of touch with any and all of the lines we inquired about. The only reason we purchased from Goemans was that they had a Tax Free Savings Event PLUS manufacturer incentives; otherwise we wed have run screaming out of the store.
So, fast forward to the point that we have purchased and taken receipt of well over $40k worth of appliances and we are now ready for large column refrigerator and freezer installation. Goemans Installation department has booked, bumped, rebooked, cancelled, rescheduled, bumped, bumped again and as of this writing, still has not confirmed an installation appointment. I have been on intermittent hold with the Goemans Installation Dept. for OVER TWO HOURS trying to get a date booked. Every 20 minutes or so, one of their ineffectual Customer Service reps comes on the line to say that they are waiting for a supervisor or manager to become available to speak with me.
I will just leave this hereif you are looking for a decent and competent appliance retailer, cross Goemans off your list and keep looking.

Tow of the items did not work. The fridged air fridge and the asko dish washer. It took them over 3 months to fix the fridge after 6 visits and in the end they siliconed the fridge in the inside making it smell so bad and looks like its years old. The door also sounded like it was an old fridge. We are still waiting for the dish washer to be fixed. They have attempted once already but it did not work. Now they are saying that they will come back again to fix it after almost two months. Very disgusted with their service. I cant believe that after spending so much money this is the kind of service we get.

So we purchased our appliances from Goemans in about June of 2022 in order to start the process of kitchen design for the new house we were building. We ordered them all with a delivery date of mid august 2023. We paid a deposit and then waited. About 6 weeks before closing they sent an email saying our fridge had been discontinued - obviously had never ordered it (or any of the other appliances it turned out). They offered us replacements - not the same dimensions or features as our fridge and since our kitchen was installed and made to the measurements of the fridge none would work. They did nothing to help - we cancelled the fridge and ended up buying it from CAS - it was in my garage the next day - they had no record of the fridge being discontinued. A week before closing Goemans told us the wine fridge and stove we ordered were back ordered (again - NEVER ORDERED in time by them ). When my wine fridge arrived and I did not schedule the delivery within 3 days(i was waiting for my stove) they sent me a nasty gram saying that if i did not accept the delivery of the wine fridge they would put it into general inventory. I phoned them and miracle of miracles - my stove had arrived. So we scheduled a delivery of both - be aware you cannot have delivery and install on the same day - they dont work that way. Regardless- the truck broke down and despite 4 phone calls to them - saying that they could not come after 6pm as we would be out - the delivery driver phoned at 7 to say - we are here where are you ? Through a comedy of errors the installers showed up the next morning - no appliances - the delivery driver showed up at 11 . Goemans then phoned me to schedule delivery! They dont communicate at all - to either their customer -or to their delivery folks or to their installers. Best of all when the installer finally came back (because he was kind and gave me his direct number) wine fridge has a broken fan and it is unusable. The installer took pictures of the broken fan and sent it to Goemans, I called and got a ticket. Their email said they would get back to me within 48 hrs. After 5 days - no response I called - no help - no update - called again the next day - no update no help - no call back - and on and on until 8 days after the ticket was opened - they emailed me to say they would be sending a tech to determine if the unit is unrepairable I was very clear - I will NOT accept a repair to a unit that arrived broken - send me a new one. Since then just a run around - no help - a broken fridge sitting in my hall. THEIR CUSTOMER SERVICE is HORRIFIC. DO NOT BUY ANYTHING FROM THESE PEOPLE - DO NOT GO TO GOEMANS!!!!!!

Purchased a new fridge a month ago from the Whitby location. The delivery guys came dropped it off and left. Never went over things with me or gave me a receipt to sign. It was while taking all the wrapping off I noticed two long scratches on the handle of the freezer door and a buckle onthe stainless trim on the inside. At that point I also realized that it wasn't even the model I ordered. The ice maker in the one I was expecting was located inside. This fridge had no ice maker at all ,nor did it have the water dispenser the one I bought was supposed to have. Also the model number was different than on my purchase receipt. I have made numerous calls to the store and customer service. The sales rep came to my house two separate times to take pictures. Still fighting to get things rectified. I'm told someone will call me back. No one does. I will never again give them my business.

They didn't install my dishwasher correctly and this resulted in a leak which destroyed the control panel. The customer service clerks hung up on me four times and they must be underpaid and hostile because of it. I'm now battling with the customer service manager and it looks like I'll be taking them to small claims court to get my money back

It's 2 days later and I have a positive update. Goemans have agreed to replace my dishwasher. I am very thankful that they agreed to do so and I don't have any complaints at this time regarding their customer service.

purchased refrigerator that i was told was in stock until after payment and suddenly the refrigerator was no longer available. waited weeks for an order update only to later need to settle for a suggested alternative refrigerator. Install paid for water line hook up but did not include filter which is part of water line connection to refigerator. Included a hood fan in my purchase which was delivered seperately. We are going to court. i would not suggest using this company for appliances.

Had purchased a Bosch from Geomans (Brampton). The front door had many dents and scratches, power cord missing, water hose missing. I called Geomans 5 times, did not get any action plan to send me the power cord, missing water hose and replace the front door. Or replace my unit. Each time, I get the same answer "we will get back to you before the end of the day." End of the day came and gone. NO ANSWER! Went to visit the Geomans store in Whitby, as soon as I told them I purchased the item in Brampton. Immediately they tell me "Sorry, must deal with them."

This is ridiculous.

We ordered a washing machine from them. They didn't meet the promised delivery and we were the ones who had to follow up. We were given the constant run around by store staff and customer service. When the machine finally arrived it was broken. Again, we were the ones who had to follow up with them to get answers. They delivered a replacement and it's more broken than the last one! Now we're waiting for a refund and someone to come get the broken one. Avoid at all costs.