Incredibly poor service--not a company I will ever use again or recommend to anyone.
Called on a Friday to schedule a service call indicating that the dryer was working however was not heating and asked if technicians carried parts, specifically heating elements, in their trucks. After providing the model and serial number I was told absolutely the technician will have the parts with. Service was scheduled for the Monday as no technicians would pick up the call for the Friday--was surprised as website notes Same Day Service at the very top.
Technician arrived on the Monday and after 15 minutes indicated the heating element needed to be replaced and the part would take 2-4 days to arrive. We questioned the fact that he had no parts especially given at the booking we made it clear the heating element was likely the problem and were assured parts would be carried. Response from the technician was, we don't carry parts you have to wait, that's always how it is and here is your bill for just under $125 for the diagnosis. The technician also left the dryer disassembled so it could not even be used for no heat tumbling/drying and broke a fastener on the control panel when he disassembled.
On the Friday, 4 days later after receiving no updates, called and was told we needed to authorize the parts purchase after we get a quote and then the parts would be ordered. The person quickly looked up the part cost and stressed that the part had a 2 or so year warrantee and they could attempt to schedule installation on the Monday assuming the part was available. No indication of service warrantee was given which given the technician's and companies overall "service" sealed the deal and I told them I would go elsewhere to get the dryer fixed.
Called another company I found on Homestars which came the next day after offering a same day appointment. The technician from the second company was very professional, had parts in hand and completed the repair in just over 30 minutes (10 star review posted earlier today).
Next step which I expect will be impossible is to get a $124.30 refund from Home Appliance Repair for the 'service call diagnostic' after such horrible service.
- Approximate cost of services:
- $500.00