Four months and counting to process a simple and agreed refund
HARGTA repaired our dishwasher. After some effort it was agreed it would be covered under warranty (Samsung). I was told, by HARGTA, that the $124.30 call-out fee would also be covered, and therefore refunded to us. After almost three months (with multiple calls and emails) I finally received a call where I was told they just needed a credit card # and it would be done ASAP. Over a month later now and still no refund.
Seems someone will always answer the line for new work (eventually), but no-one responds to emails, or voicemails to the common voicemail box, and you can't leave one in the parts or accounting mailboxes as they are always full (and no-one ever answers). Pure frustration in trying to get HARGTA to honour their commitment process a simple call-out fee refund.
Note: the actual technicians (multiple) involved in the repair were always personable and professional. And, one of the early folks we dealt with seemed to put some genuine effort into resolving the warranty process. That's why this isn't a zero.
- Approximate cost of services:
- $124.30