I've been a customer for over 15 years and Shuh's goes way beyond excellence in customer service. I would not buy from the big box stores because Shuh's Appliances are just as competitive. Not only that, they are the only authorized service provider for appliances products whereas the box stores are not. That's something to consider when buying is the after purchase support. They even helped me over the phone on an out of warranty item (my maytag washer back in 2016) and helped me get it running. They also professionally install gas, electric and water appliances and deliver (I'm in Fergus and their delivery cost was cheap!). Doug the manager was awesome as are their sales guys who aren't commissioned so no pressure. If I could rate them a 20 out of 5 I would.