ILAC Appliance & Vacuum Ltd

Appliance Repair
1825 Lonsdale Avenue North Vancouver BC V7M 2J8
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HomeStars  >  Appliance Repair in North Vancouver  >  ILAC Appliance & Vacuum Ltd
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60%

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Reviews by rating (past 12 months)

Reviews for ILAC Appliance & Vacuum Ltd

Average customer rating:
6.3 10 (9 reviews)

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Private User
Private User
1 review North Vancouver, BC
10/10

Fridge not Freezing

ILAC Appliance & Vacuum Ltd
604-987-7330
1825 Lonsdale Avenue
North Vancouver
BC
V7M 2J8
CANADA

We called Ilac and they came out and diagnosed the issue. I would recommend them. (we had used another company first and they charged us $80 to tell us to keep the fridge away from the wall, and not so full. That didn't work and was a waste of money) Ilac really diagnosed the problem, took it apart and told us what was wrong. Too bad we do have to buy a new fridge (25 years old)

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Barbara Aylesworth in North Vancouver
Barbara Aylesworth in North Vancouver
1 review North Vancouver, BC
10/10

Appliance purchase and repair

I have been using Ilac Services since purchasing my first home in 1995. At that time I required a 'new-to-me' stove. As a single Mom at the time, they were very respectful of my budget constraints and provided excellent service.

Over the past 20 plus years I have had them service all of my appliances and have always found them to be respectful, courteous, knowledgeable and fair. I have referred them to many friends and clients alike and have never had, or heard of anyone having a negative experience. I highly recommend this company for anyone looking to purchase a used appliance or have an existing one serviced.

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Juliet on the North Shore in North Vancouver
Juliet on the North Shore in North Vancouver
1 review North Vancouver, BC
0/10

Dryer repair

Dryer shorting out. Technician came out, said it was a kinked vent hose, replaced with a new one, reset the trip breaker. Charged $153. Problem not fixed at all. I called to ask if they could come back to fix it this time and Rob said they would have to charge the $60 for 1/2 hr labour and $70 service charge again. EVEN though they did not fix the problem the first time! Will NOT be recommending them and will tell the person who suggested them that they are incompetent.

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Company Response

We are sorry you are unhappy but the original complaint last year was that your dryer was dead and we found your dryer was overheating from your crushed venting and a tripped house breaker. After the breaker was reset and the venting was changed the technician noted that he did not want to change any parts (to save you money) as the dryer worked fine after testing multiple times.

Helen S from West Vancouver
Helen S from West Vancouver
1 review West Vancouver, BC
10/10

Reconditioned washer

I highly recommend ILAC and only wish I had found this company years ago. When I bought a reconditioned washer from them they delivered and installed it the same day. Then a few months later when I heard a strange squeak in it, they came a few hours later and fixed it very efficiently and at no cost to me, even though I was clearly at fault in the problem. They fixed it all with very good grace and I'd have them back any time.

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Janie Ticehurst from West Vancouver
Janie Ticehurst from West Vancouver
3 reviews West Vancouver, BC
10/10

Washing Machine repair

Rob sent Dave out to fix our washing machine within 24 hours of my call. Fantastic job ! Fixed it expertly and efficiently. I highly recommend these guys. Also they worked on the Saturday of a long weekend when No One else was available. That's why I found them and now I'm sticking with them for all of my appliances !

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Rosemary Burrows in North vancouver
Rosemary Burrows in North vancouver
1 review NORTH VANCOUVER, BC
0/10

special order knob

ILAC Appliance & Vacuum Ltd
604-987-7330
1825 Lonsdale Avenue
North Vancouver
BC
V7M 2J8
CANADA

Ordered a special part for a washer that we had previously purchased from ILAC. Part did not solve the problem but they would not take it back nor would they give us a merchandise credit. Have bought 2 major appliances from them in the past and numerous parts but will not shop there again.

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Company Response

On special order non stocked products we cannot send them back to our supplier as the shipping is more than the part itself. Sorry about the part not working for you.

lynn  on the north shore
lynn on the north shore
4 reviews West Vancouver, BC
10/10

appliance repair

the week after i moved into this house breakdowns began to occur. if it was electric or used water in any way it broke. i have a large family, necessitating "as quick as possible" repair to the fridge and stove (kitchen sink...etc...). ilac sent a very competent repair man shortly after i called. i was desperate and they delivered. too bad GE just doesn't make a good filter system on their fridges. my gas stove works like a charm and the fridge no longer leaks. ilac is a local company that delivers quality workmanship when you need it. the repair man was careful to clean up before he left each time and called me on my cell half an hour before he was about to arrive so that i didn't have to sit around waiting for him.

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tanya  vancouver
tanya vancouver
1 review Vancouver, BC
0/10

repair microwave

I would highly recommend you STAY AWAY from this company when requiring any type of repairs of any sort. They may decieve the consumer to think they are a better value (since they try to manipulate you on the call when they gratiously mention their service charge is $69 comparison to the $79 of what everyone else in Vancouver charges) but they WILL get you plus more on the time they try to convince you they spent working on the equipment and charging you what they intentionally forget to mention 15min to drive to your place and back! That would be $50 just driving time. RObbery! You would assume the driving time would be included in the rediculous $69 dollars of nothing they do. My bill was close to $200 just to tell me it was broken and they couldn't fix it. A professional company that knows their equipment would not take 1hour to tell you it's broken. If you are convinced and dumb enough to actually call them, be sure to stand their and time the clock. They will try to deceive you on how long they have spent working on the piece of equipment. Oh and be at the door when they get their because they will charge you for every minute he is waiting for you to get it. A ridiculous rip off. Stay away. There are many other reputable companies within the lower mainland. GOod luck.

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Company Response

I am sorry you are unhappy, but we always tell the customer our rates before arranging the service call. We offered for you to bring the microwave to us for in shop repair that would eliminate the service call charge, but you wanted a technician to come to your home which is why you were charged a trip charge.

lynn in west vancouver
lynn in west vancouver
1 review West Vancouver, BC

First Review

7/10

stove and fridge repair

ilac has provided continual home service to repair the appliances in our "new to us" house. we are slowly working out all of the kinks and ilac has been consistantly helpful.

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