Trilex Security

Alarm Systems
1142 Carling Avenue Ottawa ON K1Z 7K5
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Trilex Security
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87%

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Reviews by rating (past 12 months)

Reviews for Trilex Security

Average customer rating:
8.7 10 (32 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Happy and secure

We’re very happy with Trilex. They are quick to respond should there be an alert with the system ie. false alarm, alarm trip or electrical outage. They have been very courteous and responded to all our questions about programming etc. The price is very competitive with the others out there.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Trilex Security

When we built our home a number of years ago, we put in a hefty amount of equipment, way more than your average alarm system. Considering the amount we put in, there have been minimal issues that were dealt with fast and in an efficient manner. We trust this will continue over time. We are happy with Trilex. We have recommended them to others and will continue to do so.

Mark

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Company Response

Thank you so much for always recommending us to your friends - we are so proud to provide long term service.

Private User
Private User
Private User reviews Gatineau,
10/10

Great service - reasonable price

Switched to Trilex after a few bad experiences from one of Canada's largest alarm company - The bigger the worse in my experience.
Since switching over to Trilex, everything has been going smoothly, as it should, and the responses to alarms are fast! Which is ultimately what we pay alarm companies for!!

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Company Response

We value every single one of our clients and are happy to hear that you are happy with the service we provide - we aim to please and are happy to go above and beyond to establish a long term relationship with our clients.

Rosemary in Cambridge
Rosemary in Cambridge
1 review Cambridge, ON
10/10

Personalized top notch security service and outstanding customer care

I switched to Trilex security monitoring a few years ago, having had several security monitoring service companies in the past. (Trilex did not install my original system.) Trilex has consistently offered exceptional service. I have not been disappointed; to the contrary, I continue to be very pleased with their services. They are probably the best monitoring company I have had. Their charges are reasonable, their service very thorough and professional (in taking over my system, they found a problem with my set up that 4 previous companies did not properly test for), and they keep their long time staff who get to know you and respond to your needs (and each staff is very skilled in what they do), and the company generally goes above and beyond providing basic service to make sure you are perfectly served. They offer feedback on any problems in reaching your emergency contacts, are not pushy but will offer ideas to improve the security when you request it, and they help in saving money by providing ideas or physical help. I highly recommend this company and have been very satisfied over the years as a long term customer.

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Company Response

Thank you so much for your kind words - we are so happy that we were able to provide you with the customer service that we pride our company with. We are always happy to help!

AltaVista in Ottawa
AltaVista in Ottawa
1 review Ottawa, ON
10/10

Home monitoring service

Trilex originally installed their home monitoring system two years ago, covering windows, doors, smoke detection, water detection and low temperature detection monitor devices. They provided a thorough explanation of how the system functions and left us with all the necessary instructions to make full use of the system. Since then, they have been consistently helpful in answering our questions, in acknowledging and and taking into account our absences (eg. for vacations, etc.) away from our home, and resolving any issues (very few) that have arisen. All in all, we are very pleased with their services.

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Company Response

We are so glad to hear from our happy clients! We take great pride in making sure our clients are comfortable with their home alarm system as it does become a daily part of their lives and homes. We hope that you will continue to enjoy your system and our service and look forward to a very long relationship!

Review for trilex security in Ottawa
Review for trilex security in Ottawa
1 review Ottawa, ON
10/10

Home security

Hello. We have been customers of trilex security for about 8 years. They have been very professional in any dealings we have had with them. Their business manager, Theresa is amazing. We would highly recommend them to anyone looking for home security. Thank you

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Company Response

Thank you for your kind words! We are always happy to hear from our long term clients and we are always extremely grateful for all your referrals!

Sharon in Kemptville
Sharon in Kemptville
1 review Kemptville, ON
8/10

Trilex Security

Service has been good. Helpful when we moved into our new home in 2017. There was a potential emergency earlier this year and Trilex reached out both to ourselves and one of our emergency contacts to resolve the issues. Seems it was weather related as there had been periodic power outages due to high winds. The person who contacted us realized that we were out of the country on vacation and advised that the issue had been resolved and told us to have a good vacation.

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Company Response

Thank you Sharon - we are always happy to hear that we can help avoid emergencies in the home and are glad that we were able to avoid a potential emergency with your home - that's what we are here for!

Patti in Cumberland
Patti in Cumberland
1 review Ottawa, ON
10/10

Service

Professional and knowledgeable staff. The technician was courteous and finished his service quickly but thoroughly. Office staff were accommodating and very helpful with regards to a timely appointment. My patio door was replaced and the contact removed but not placed correctly. Then the phone line went out followed by power outage. Received excellent advice over the phone to bypass alarm on patio door.

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Company Response

Thank you for your review Patti- we are very proud of our technicians and how they interact with our clients in their homes. We hope that we continue to exceed your expectations!!

James in
James in
1 review Amherstview, ON
10/10

Upgrade to my old security ystem

Trilex Security
613-236-3434
1142 Carling Avenue
Ottawa
ON
K1Z 7K5
CANADA

I was considering modifying my seven-year old home security system to take advantage of new technological developments. I met a representative from Trilex Security at the Ottawa Home and Garden Show and I was pleased to discover that there is a Canadian company providing security services to Canadians using the latest technology at competitive prices. The representative, who was low key in his approach, proposed to provide a better service for less. I am always skeptical about these offers but I nevertheless agreed to have an evaluation done on my house.
As a result of the evaluation, I changed my security provider to Trilex. I now have a more comprehensive security system with additional upgraded sensors that include CO and flood warnings. For a small additional fee (about $2.50/month), I am able to monitor my residence over the internet. I recently travelled to Europe and I tested the system and it worked as described. I was informed in near real time of activity through my mobile phone. You can also activate and de-activate the system.
The system works as advertised and I now have a modern security system which is much better than the one it replaced and it costs me less. As a bonus, it is a Canadian company monitoring in Canada; not an international one.
Finally, the personnel from Trilex have been extremely helpful during the transition from the old system to the new one. I highly recommend this product and company.

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Company Response

Thank you so much James and a shout out to all our loyal clients in the Kingston area:) Always a pleasure to serve our clients and aim to provide the most convenient solutions.
Teresa
Operations Manager

Alameldin in
Alameldin in
1 review Ottawa, ON
10/10

Alarm system for my new home

Competitive pricing, courteous service, timely and quick response. As a business owner, I'm cost sensitive but also concerned about reliability. I am so pleased I made this decision. We were offered a package that covers monitoring for burglary, fire, flood, low temperature, and carbon monoxide. After 3 years I moved from one for the big service provider to Trilex and I am so pleased I made this decision

The sales person, the technician, and the office staff were all very professional. Very personable service and very prompt service. all installation was done on less than a day and very professional installation. they care about each and single detail

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Company Response

Thank You for your encouraging words I. Alamedin. We are happy to be as efficient as possible with all of our clients and greatly respect your time and schedule. We aim to be as accommodating as possible. Our clients and their satisfaction are always our priority at Trilex Security.
Teresa
Operations Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trilex Security

A national company with a local atitude. Our security advisors live and work in your area. Our services include: Residential and comercial burglar alarm, Remote Monitoring, Guard Response, Close Circuit TV (CTV), Aces Control, Locksmith Services, and Customized Solutions
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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