The alarm had gone off (false alarm) at our apartment and they had sent someone to check out our place. When I came home, the alarm wasn't reset so I emailed them for more information. I couldn't believe it--I emailed everybody I knew at Genesis several times (billing, info & admin emails, alarm monitoring, and director of services) several times and I didn't receive one response until 1.5 months later (and it was an inadequate answer). This wasn't even a big deal--I just had a minor question but no one would reply back to me.
2.5 months after this incident, I sent them an email that I was terminating their services and what to do next--forms, pick up keys?... Again no reply. I finally called them and they said that they would have a guard drop off my keys. When I opened the envelope, they were the wrong keys!! I finally went to their office and sat there until they found my keys, about 45 minutes.
NINE months later, I receive a bill from them listing all the "unpaid" invoices. Apparently, they didn't know that I had fired them. I sent them an angry email, and they called me back promptly (surprise!) and got it settled very quickly.