I had a mirror installed in my basement bathroom that I designed. It was a bit different than a typical straight mirror so they worked to try to achieve my goal.
- Company Response
Let me first start off by saying I'm sorry to hear your experience was unpleasant. I try very hard to maintain good customer relations. We have phone, text and email to communicate with our customers. Due to the nature of timing we seem to think didn't get to you in a timely fashion. 3 days from meeting and measuring to fabricating to being installed. We have the best turn around time in the city compared to other shops. Typically the next day. Being xmas and all when you placed your special custom order.
I wish you would have communicated your frustration I would have rectified the problem immediately.
Typically mirrors are installed last in any project. So they are not damaged by other traders due to how fragile this medium is. As requested by yourself we installed the mirror first. My error. I'm so Sorry.
I'd like take some time to address your concerns now. So that other readers may understand our policy.
As for working in our boots. Due to health and safety regulations we are not permitted to work with dangerous materials such as glass and mirrors without proper safety equipment IE safety boots and/or gloves. Could you imagine broken mirrors and being barefooted? We did offer to clean the floors. However you declined. It's part of our no mess service at not extra charge.
Payment is always made in full on custom orders this is typical in our industry.
The rim or trim as it's know was on back ordered which I relayed to you.
Not at Home depot but at CRL our glazing supplier.
I'm glad you found a company you can work with. Your design was very nice and I'm glad it worked at the end. Elys glass is a great company.
Thank you for taking the time to review us. I will make improvements so this doesn't happen again.