Fix All One Call

Mirrors & Glass
45 Harvie Avenue Toronto ON M6E 4K2
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HomeStars  >  Basement Renovation in Toronto  >  Fix All One Call  >  Mirror installatuon
cbskigirl in Toronto
cbskigirl in Toronto
2 reviews Toronto, ON
6/10

Mirror installatuon

Fix All One Call
416 523 4000
45 Harvie Avenue
Toronto
ON
M6E 4K2
CANADA

I had a mirror installed in my basement bathroom that I designed. It was a bit different than a typical straight mirror so they worked to try to achieve my goal.

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Company Response

Let me first start off by saying I'm sorry to hear your experience was unpleasant. I try very hard to maintain good customer relations. We have phone, text and email to communicate with our customers. Due to the nature of timing we seem to think didn't get to you in a timely fashion. 3 days from meeting and measuring to fabricating to being installed. We have the best turn around time in the city compared to other shops. Typically the next day. Being xmas and all when you placed your special custom order.

I wish you would have communicated your frustration I would have rectified the problem immediately.

Typically mirrors are installed last in any project. So they are not damaged by other traders due to how fragile this medium is. As requested by yourself we installed the mirror first. My error. I'm so Sorry.

I'd like take some time to address your concerns now. So that other readers may understand our policy.

As for working in our boots. Due to health and safety regulations we are not permitted to work with dangerous materials such as glass and mirrors without proper safety equipment IE safety boots and/or gloves. Could you imagine broken mirrors and being barefooted? We did offer to clean the floors. However you declined. It's part of our no mess service at not extra charge.

Payment is always made in full on custom orders this is typical in our industry.

The rim or trim as it's know was on back ordered which I relayed to you.
Not at Home depot but at CRL our glazing supplier.

I'm glad you found a company you can work with. Your design was very nice and I'm glad it worked at the end. Elys glass is a great company.

Thank you for taking the time to review us. I will make improvements so this doesn't happen again.

Kevon FixAll

Previous versions of this review:

cbskigirl in Toronto
cbskigirl in Toronto
2 reviews Toronto, ON
0/10

STAY AWAY Terrible experience, rude, and would not finish the job

Fix All One Call
416 523 4000
45 Harvie Avenue
Toronto
ON
M6E 4K2
CANADA

I was recommended to Kevon to install a mirror. Immediately I found his attitude frustrating, missing appointment times etc. I should have walked away then. Both times they came they trekked dirt into my home and made no effort to deal with it. After he measured for my mirror he asked for payment in full, which I found unusual, but I (mistakenly) paid it. The mirror as delivered was not as quoted, as it did not have the rim around it as it was supposed to because "Home Depot didn't have it". Then once set up the hole for the light fixture was too big. His remedy was for me to find a new light fixture, even though I showed him this prior to cutting the mirror. 4 inch electrical box should have been covered with a 4 inch hole, but it was 4.25 and it now shows. I chased Kevon for 3 weeks to get some sort of remedy - not once did he offer to recut the mirror correctly, but was supposed to come up with something. I had it last week when after 3+ weeks he stood me up for our appointment. Then didn't even respond when I was clearly upset. I've got a fix now, from Ely's Glass who were extremely accommodating. My other contractor has been delayed from finishing the job and getting paid as a result of this. Beyond frustrated and so rudely dealt with.

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