I called Renato around 5pm on New Year's Day when my 17yr old furnace died. He showed up less than an hour later to take a look and go over the options for having the furnace replaced. He was very staight forward and gave honest options on the best furnace for my situation. The next day at 10am he and showed up with the new furnace and had everything installed, cleaned up and working within 4hrs. He even took the time to show me the warranty and product info on the manufacturers website. It was a great experience dealing with this company and I will be sure to call them again for any future HVAC work on my fireplace or aging CAC.