Canada Home And Commercial Improvements Inc

Bathroom Renovation
Thornhill ON L3T 1P2
Write a Review
Write a Review

HomeStars  >  Bathroom Renovation in Thornhill  >  Canada Home And Commercial Improvements Inc  >  Bedroom and bathroom reno, added ensuite, reno'd existing bathroom, reno'd bedroom
Lola in the Beach
Lola in the Beach
3 reviews Toronto, ON
0/10

Bedroom and bathroom reno, added ensuite, reno'd existing bathroom, reno'd bedroom

I hired these guys three years ago to reno my upstairs - make my bedroom bigger, reno an existing bathroom and add an ensuite. Also to refinish my hardwood. They took a good month longer to do the job than promised. Didn't always show up, worked odd hours, etc. I arranged to be out of the house for the two weeks they promised it would take, but when I came back they weren't even half done, and I had to live in construction for five more weeks. They did things wrong and didn't do things they said they'd do - one example - in my shower they were to put two shower heads, but didn't, and by the time I discovered it, it was all tiled up. They tiled in the motor for my jacuzzi tub so if it ever quits, I'll have to break into tile to get it. They put up drywall in my bathroom that wasn't waterproofed. They forgot my backsplash. Every towel rack, shelf and toilet paper holder they installed fell down within six months, because they didn't put them in studs. My bathroom faucet was put in wrong and had to be replaced because of the damage this caused it. The list goes on. In fact, I am still discovering things they did wrong. Just today an electrician told me the electrical work they'd done was not up to code. A floor person told me they should never have refinished my hardwood because it had already been sanded enough - I had to have it replaced the following year because of broken boards and nails coming up and splinters. All the plumbing they did is a mess.Additionally, when the project was underway they refused to listen to me - I had to fight them to get the bathroom vanity I wanted installed - they told me there wasn't room for it. I insisted and after weeks they finally did it, and guess what? It fit! With room to spare! So apparently they also don't know how to use a tape measure. Here's the capper - when the work was finally done, weeks too late, and with many things undone or done wrong - they told me I owed them an extra $3800 on top of what I'd given them. I had already paid them over and above the amount agreed upon and specified in the contract (because I was stupid back then), but I finally dug my heels in, told them to present me with receipts for whatever it was they claimed I owed. That made them go away, finally. But I am left with this crappy reno that I am still discovering all the problems with. And as an added bit of revoltingness - I am a single mother, and the owner/project manager, Ken, hit on me. Not just once. Everytime he was there. Gross! And bad work! Avoid at all costs. And Kelli, I would be happy to be part of a class action suit. I still have all my paperwork.

Approximate cost of services:
$25,000.00
What could this company do to improve their services?
Pay back everyone they have ever ripped off and hire people who show up when they say they will and who are skilled tradesmen
Any advice to offer fellow homeowners facing a similar project?
Don't think that just because a company claims to be BBB, bonded and insured and has fancy website, that they will be reliable. Shop around. Get references, go check them, and make sure they aren't from friends of the contractor. Ask your own friends and people you trust who they have used. Don't pay upfront!! DON'T BE AFRAID TO WITHHOLD PAYMENT IF THE JOB IS POOR!
3 of 3 people found this review helpful.
Was this review helpful?