I called because my ac was not working. My call was answered by a polite secretary. They were able to schedule a repair man to come out to my home the same day, and thank God they were able to do so because it was a hot summer day, almost 97 outside. Their repairman Ken was great and did a great job with our unit. He also gave us some helpful tips for keeping our ac running well and keeping our electricity bill lower. Great service!