Window Concepts of Milwaukee Inc.

Owner was difficulty to get a hold of or deal with. Salesman promised the new windows would eliminate the condensation on the inside which has not been true. Almost seems to bubble up more. Installers ripped holes in the plaster walls during removal, no effort to tell us or resolve this. Edging is not tight to the window so there are gaps, especially on a large picture window where it is very noticeable. Scheduling was when they told you they were coming with little to no flexibility. The reviews here seem to be different than my experience with the company. There are other complaints I had as well but this will be enough I hope to warn you away from them. Workers had to come back after the project was set to be complete, expressed that they were scheduling times with customers that they knew would not be able to be kept. Was very promising from the reviews here and I am very disappointed in the amount of work I had to do before they could even install. I had to take time off to complete things. Company offers little in the way of options, anything you want slightly different you must do yourself. They do not offer the complete package well and should simply be seen as window installers, anything else you want done involving the window was not in their wheel house.

I recently had Window Concepts install all of my windows including a bay window and siding. I love the products and the installation was exceptional. It was a little more than other estimates I had received, but well worth the additional money I invested. The installers were very respectful and did an excellent job cleaning up after themselves. I would absoutely recommend this company.

We too had a similar experience with ice buildup. The only time we had ice inside our house in the past was with our original 1940 windows. So, you can understand my frustration when I noticed ice on the inside of my NEW, “energy efficient” windows. Apparently these windows have an issue with condensation building up, something that the sales rep declined to mention. To lessen the problem, we are to turn the humidity down, not have window treatments, and wipe down the windows. AFTER the fact, they send you a pamphlet explaining how you are supposed to coddle these windows, live in a dry house, have no window treatments, wipe them down, etc. Really? All of this is very peculiar to me since half of our house has windows by another manufacturer, all of which have window treatments (blinds and curtains) and we have NEVER had ice on the inside of the windows, even on the coldest days on record. And, the only condensation that forms on these windows is in the bathroom after a warm shower but even that evaporates shortly thereafter.
We were also told that we need to close these windows very gently or else they won’t latch (the top will slide down)! From my inspection, the latch is the root of the problem. The seal is not tight or well insulated, allowing very cold air in, making the window around this area very cold on the inside, further exacerbating the problem. I do not recommend this company or their product. It is a shame too because the installers did such a great job and they came recommend to me. When I have a spare $5,000, I am ripping these out for new quality windows. I guess you get what you pay for and I should have forked over $1,000 more for windows that were not so high maintenance and truly energy efficient.

I had a Bow window and slider replaced in my living room. Installation was exceptional! However, it appears these windows are only good to about 20 degrees and above. Below that they have problems with keeping out the cold. Last year and this with the frigid weather I had ice form on both window bottoms and the seat on the bow is woefully under insulated (they only used 1/2" of insulation). Last year we had nothing but a huge cold draft coming off of the window that we had blankets on our shoulders sitting next to it. They came and looked at it, but only pinned too much humidity as the problem. Well, I have cheap Sempco wood windows in the house that are 20 years old and none of them have ice forming on them in this cold. They won't stand behind this unless the window is actually broken in some manner to where it has to be replaced. In the summer the windows do what they are supposed to. I understand cold and glass issues, but if this is normal for their windows then I should be reimbursed for the electric cost to melt the ice off that forms every three hours - like I have nothing better to do with my time. I will never recommend them or these windows.