We had previously gone with a mom & pop pest control company who was not able to get rid of the normal household insects in our brand new home. Upon the advice of a friend, we contracted with Terminix for a year's service and have never regretted our decision, five years later! They are prompt with their time estimates -- if they give you a two hour window, they are always on time in the first fifteen minutes of the window. We can rely on their service; we've had no recurring problems, and issues have been resolved the very first visit every single time. Our year contract keeps the "normal" pests away, and we don't have a pay a dime for any problems arising between our regular sprays. Pesticides used are always assured to be safe for our pets and toddler as well.