When my heat pump when out I was out of my mind with worry. I had no idea where I would get the money to buy a new heat pump. Then a friend told me about J & M Heating & Air Conditioning and said if anyone can fix my heat pump they can. So I gave them a call and they showed up the same day! Talk about service! Anyways I will still worried about what they would tell me about my heat pump but they told me it was the condensor or something like that and it would have to be replaced. WHEW! That was a lot cheaper than a new heat pump. This company is wonderful and they new I was concerned about cost and they told me everythnig they were doing to the pump step by step and how much each thing would cost. There were no hidden fees when it came time to pay the bill. I will definately use this company again if my heat pump decides to act up again.