When we were shopping to replace our old tv with a new high def flatscreen, I went there to see a particular model in person. Having compared models and prices online, HH Gregg had the lowest prices and best selection; we were fairly certain about what we wanted. Mike at HH Gregg was great - he wasn't just trying to sell us a tv, he wanted to be sure we got the right one. He was exceptionally knowledgeable about features, and informed us that they had just received a newer model that was the same price. After another day thinking it over and finding out that no one else in town even had it in stock at the time, we realized what a great deal it was. We bought it the next day and took it home with us - they were even nice enough to help get it in the car. Their prices are every bit as competitive as other stores, but their employees really stand out.