Lowes Home Improvement

I like Lowes as a company overall but this particular store in Union City is poorly runned and managed. I've had 2 experiences at the store and they were both bad. The first time when we bought an under the counter refrigerator from the store, we had to wait for half an hour for servicing. At the cashier, we told the cashier that we would need help loading the refrigerator onto our vehicle and the cashier told us to pull our car upfront and someone will come out to assist us. We went outside and pulled our vehicle up front and waited but no one came out to assist us. We waited for about 5 minutes and no one came outside. My husband was so fed up at that point that he just moved it himself. It would be understandable if all the employees in the store was busy assisting customers but we noticed there were at least 4 employees standing there chatting among themselves.