Beware Arlene's billing policies when you pay by credit card. If they are making drapes for you, they will ask for 50% up front and tell you that the balance is due at installation. However, READ THE FINE PRINT carefully. What they will actually do is access your credit card and take the balance when the fabric arrives at their shop and before installation. (Yes, it's in their contract which you will sign when you place your order.) This means you will pay 100% before you even have a chance to check that they provided the fabric you requested or that installation is done properly. The BBB says this policy of taking payment before the job is completed is rare and unacceptable. However, they can do nothing if you signed Arlene's contract. My advice: Negotiate with Arlene's before you sign anything. Cross out and have them initial the clause that says they can take full payment before the job is completed. If they won't agree, go elsewhere. There's nothing special about this company.