3 movers showed up, the team lead thru a paper in front of me saying if I don't sign it they can't start. Was in a hurry and very stressed so I just signed it. I told him my husband and my brother could wrap up the furniture to save time. He told me no, if we wrap it and something gets damaged then they are not responsable. He told me he would wrap it. I hired them because I thought they are large and reputable, I have 8 pcs of damaged furniture from this move and as it turns out the paper I signed is to say that I opted out of wrapping, which I didn't want to do that and even mentioned to him, do you want me to wrap AGAIN half way thru and he said no.
They are dishonest and train their movers to throw these sheets in front of you when on moving day, you are stressed, tired and just want to get it over with. I even ordered two rolls ahead of time and said to them, why would I order two rolls of plastic wrap if I didn't want my furniture wrapped up?
Dealing with customer services is attrocious, they kept saying they didn't get my emails with the pictures of the damaged items, I had to try and send them three times.
At the end of all that after 4 days of trying to send them pictures and speaking to three different ppl, they phoned me back saying they won't cover my damages because I signed the paper saying I would wrap it up.
It was a horrible experience, I would not recommend them to anyone, anywhere and don't be fooled, they seem all nice on the phone before your move, after your move its a totally different story.
They also go by the name Yellow Storage - Buyer Beware!!!!!!!!