I installed my windows about 8 years ago. I started having problems with accumulation of condensation in between the panels just about 1 year later. I was calling to schedule services to replace the panels and it was going on for about 3 years, until the company decided to close (due to bankruptcy) just to be re-opened a year later. After they re-opened that second time I called them right away. Tthey first told me that they will fix my window problems but then after few months of calling them back and leaving messages (they were not returning my calls nor my emails), they eventually told me that the company is not the same (!!!) so they are not responsible for my windows. They have not changed the address nor the name of the company so I am not sure what is "different". Anyways, I have so much condensation in between the panels of my windows, there are days I can hardly see through them. I can't afford new windows at the moment and not in the near future. When I eventually decide on replacing my windows, I will not go to Baltic Windows, that's for sure. I am happy to offer the image of my windows to anyone who wants to make sure I wasted over $8,000 for such a bad unprofessional job.