Royal Home Improvements

When we had a major structural issue with our home which involved our kitchen, we called Royal Home Improvents. The owner, Paul came and looked at the job. He prepared a quote while sitting in our home. Paul also told us that a structural engineer would be needed and that anything else found would need to be quoted on at that time. Paul was very professional and helpful. Once Paul and the engineer returned, Paul gave us a revised all inclusive quote, again while sitting in our home, with nothing else to be added at a later date. He also explained that because we were members of CARP he would not charge any GST. Paul also ensured that the job would be started immediately, and the workmen would continue until the job was complete, not leaving to go to other jobs.

Throughout the contract, which lasted exactly one month, Paul was always there to assist us with problems. He was available at any time on his cell phone or through the office if it was not urgent. Whenever we called, Paul very quickly stepped in and got the problems solved.

Dealing with Royal Home Improvements was easy and painless, and they lived up to their promise of adhering to the quote, not asking for any extras.

The job was completed on time and the finished project was as promised.

We have no problems in reccomending Royal Home Improvemts as a safe, reliable, honest and customer focused company.

Ted and Donna
Oakville, Ontario

The quality of the finishing work was very poor in all respects, from gouges in the finished trim because pliers were used rather than a strap wrench, to gaps at every corner in the baseboard, caulking at shower and bath trim over the tiles and trim, some of the trim loose and not attached properly, even different grout used on sections of tile. Drawings were ignored except when pricing. Who knows how well the hidden work was done. Unfortunately, it was not just the construction (George) that was bad but also the management (Lawrence) who showed no interest or concern over the quality of the workmanship or the damaged fittings. It is not pleasant to write this because a decade ago Royal did a major renovation which was more than ten times bigger and more costly than this project and it was exceptionally well done. Based on my experience a decade ago I recommended Royal to many people. Based on this latest project I would not recommend Royal to anyone.

We hired Royal Home improvements to complete a main floor renovation in our bungalow to allow us to age in place. We moved the bathroom into a small bedroom and expanded the kitchen into that space.. We replace to carpeting and hardwood flooring with luxury vinyl plank flooring throughout the entire space. We also had Royal paint all the rooms as well. Royal brought in subcontractors for kitchen cabinet design and installation as well as plumbers, electricians and tiling. Some of these subcontractors introduced us to other subcontractors that they have used for counter tops and glass enclosed shower stalls. All of the trades were very skilled and treated our home like it was their own. All of this was done during a pandemic.
I would not hesitate to recommend Royal Home Improvements to anyone thinking about a renovation

Had 2 bathrooms completely renovated (main & ensuite) from top to bottom as they were 22 years old and were in much need of a total make over. We are SO HAPPY and impressed with how both bathrooms look NOW. Royal Home Improvements listens to what you envision and involves you in the process from start to finish. If you notice that there is an issue along the way Royal Home Improvements doesn't hesitate to solve/ repair the problem. Their goal is to make you happy. Thank you Lawrence and George for listening and helping us make decisions along the way. We now have two lovely looking bathrooms that we are proud to show off.

Subcontractors nice work.
Primary contractor charged too much as I paid for all materials.
Labour charges only.
Would recommend subcontractors.
Live and learn.

We noticed some water coming out from under our hardware floor in the fore-room. we called Royal Home Improvement and they sent out a Project manager who looked around the area.. and provided us with an estimate..We talked it over and agree that it was a fair price for the work being done.. once we gave the go ahead they had a crew starting the following Monday.. George and his helper were great, they came early in the morning and set and started to work.. They worked quickly and where able to find the problem and correct it , then they started to put it all back together and the workmanship was great.. they saw to every detail and asked our opinion at every turn,so they could make us happy.. I am very satisfied by the workmanship and the quality of the material used and best of all it only took a week... I would definitely recommend George and his crew..

Very pleased with our Reno and Mark and his team were excellent ! Thank you Laura and Patricia .... the Reno went extremely well and our home heat spotless throughout ! Very nice contractors coming thru and on time ! Thank you

This is the second bathroom renovation that I've had Royal Home Improvements do in the past couple of years. Their quality of service, professionalism, and value for my money, made it an easy choice for me to go with this company again.

I hired Royal Home Imp. about 10 years ago to build a garage and was very happy with their service and product. This year, in late May, I contacted them due to a rotting front porch, and some wood rot issues above it on a small balcony, plus some other small projects. The porch is fairly small, about 16 ft. wide, and about 12 feet deep with 3 porch steps coming up to it. I met with Paul and he quoted, for the job, i thought pretty high but i wanted that same quality and service. At that point he took a 20% deposit, and then another 40 % a few weeks later, but still the workers didn't show. Finally , in July, after a few prompts from me because I was starting to feel ignored, workers showed up and worked on the porch and were done in 1 day, and then a worker showed up to finish it up. The porch was fine but the work above wasn't completed corrtectly so I called yet again and Paul came out and agreed to send back the carpenters to finish that up. At that point , I summarized a few more jobs around the back yard, fix up some rotting wood on flower boxes, and repair a door on a shed, and replace some bent trim on the house with some cedar planks. He quoted 4,200 plus tax for that plus tax and charged the whole amount that day. After all the work was completed the carpenter wanted payment for some parts, and I knew they were included in the price, but i paid him for it anyway, about 140.00 because somehow i felt he would get stuck with the bill if i didn't , and besides i liked him so i agreed to pay it. I brought this up to Paul and after some arguing on his part I was able to prove it was included and he agreed to give me the refund. Well, that took over 3 weeks with a weekly reminder to Paul that I was still waiting, and after spending one huge amount for such little jobs I was irritated I was getting jerked around for 140 bucks. He put the charges on my card that day with no hesitation but getting back a little bit for an overpayment was a task.

Also included in this quote was a ramp of ashphalt up to the garage floor from the outside. It wasn't very long, the length of a two car garage, and about 3 or 4 feet from the lane up to the lip of the floor. Well, they poured the ashphalt and said don't use it for a day. I didn't use it for 2 days and it wasn't hardening, in fact my shoe would sink into the stuff and then of course , track with me into the house. I called Paul after about a week or so and advised him of this, he said, well it's been pretty warm lately. Then 2 weeks later, this stuff is still soft, i could make a snowball with it, and my car was tracking tar all over the place and on my paint. Finally he agreed it needed to be done over again, and that took yet another 2 weeks.

So the final product? not bad, but for this crazy price of these very little jobs and the hounding I had to do to get the job started, fixed after the job was finished, the length of time it took, and the little refund that I had to fight for , I 'm naturally disappointed.

So my options as a disappointed customer are few. But I can post an honest review of what happened, and I can never call them back. Just bad service and no real concern about how they treated me as a customer.

So, we had Royal Home Improvements (RHI) renovate our kitchen in two parts: the first in the Autumn of 2017 and the second in the Spring of 2018. We were so pleased with the results that we decided to hire them for other projects, too, and thus, our next story begins...

Paul visited our home, as he had done before, reviewed the areas of concern, provided several options we could choose and worked with us on our budget with patience, understanding and good humour. As with our kitchen renovation, we felt our needs and concerns were considered. Paul listens. It shouldn't be extraordinary, but it is rare to find someone, especially the person in charge of the company, who personally consults with the clients, responds to emails and texts, and is so attentive. Pluses all the way.

Things we wanted addressed this time included a better fence across our driveway, for privacy and for keeping our two dogs from running into the street, heedless of traffic and unable to find their was back home. Claudio, who worked tirelessly on our project, built a taller and sturdier fence with a lovely gate before he took down the old fence, thus ensuring the dogs could still safely go into the back garden to do their business.

Then he focused on our basement windows. When we purchased our home, we noticed the two windows that had been added at the side, just above driveway level, had some issues. They were older and narrow and obviously not part of the original specs. Some cement-saw-wielding DIY-er had created the holes and stuck the windows in without using proper exterior materials, like nails and trim (the nails were interior, inferior and rusty and the trim was suitable for framing a photo... maybe), and without installing lintels. The old windows didn't open well, one of the panes was badly cracked and they didn't allow much light to enter. We want to utilize this lowest level of our home and making it less like a dungeon seemed prudent.

Claudio excavated the area beside the wall all the way to the front corner, not just under where the new windows would go, and properly water-proofed and so on. You know, the sort of thing you see on 'Holmes Makes It Right' when a basement has been flooded because the exterior wall hadn't been properly done with a protective layer and gravel and all that. We have this protection now. The windows are deeper and they crank open vertically and lock securely. There are window wells now, too. And the amount of light we have now... It doesn't feel like we're in a basement at all!

The next item was the fence between our neighbours and ourselves. Our driveways run beside one another and the section of fence here was leaning. Our driveway was cracking and eventually there would be the remnants of a fence, dirt and our crumbling driveway on our neighbour's property. Not a joyous scenario. Our driveway was higher than our neighbour's and there was no retaining wall to prevent the inevitable. Claudio removed that section of fence, excavated to the correct depth, poured cement, installed thick posts and built a solid retaining wall before building a new section of fence of the same design as the one he constructed across our driveway: taller and much sturdier.

That fence isn't going anywhere. Ev-er.

Throughout, Claudio was professional, accommodating and understanding (especially of my slightly confused mother, the dogs and clearing the digging equipment so the trick-or-treaters could safely reach our front door) and tidied and hauled away the mess when he was done. We are very, very pleased.

Thank you, Paul, and thank you, Claudio. When we're ready to tackle another project, we'll give you a call.

Cheers!
Amanda & Peter in Mississauga (who apologize for being so bloody late with this review. Mea culpa.)