A straightforward fix to an exterior tap with the addition of an indoor shutoff valve was done in the fall along with the winterization/shut-off. The tap was not used within the 6 month warranty expired and the tap pipe was discovered to be broken (frozen over the winter). The owner and employee were civil, but firm on the warranty limitation and didn't call back when given the option to fix the tap again as a new project. The owner was pleasant and maybe just caught up with bigger issues - would call him again.
- Approximate cost of services:
- $200.00
- Company Response
I wish I knew who posted this review. Please call back and I will have it repaired for you. It is our policy to only warranty against defect or poor workmanship on materials and items on the exterior and that require winterising. Seasonal cottages, cabanas and exterior hosebibs are all in this category as they have to be properly winterised and we have no control over this. I am sorry for the misunderstanding and am not sure why you were not called back as this rarely happens in my company. Please call my office and arrange for a service call or for a no charge assistance with the correct procedure for preparing your exterior plumbing for the winter.