I have used Yortowne for many years and have noticed some issues about how they work. First, the service techs are always nice and accommodating, spending lots of time to check and double-check things. Then you get the bill and realize that they are charging by the hour so you're paying for everything. AND, they charge you for the time it takes them to drive from their house to your house to the part supplier, back to your house, etc. The time adds up quickly and the bills are always much more expensive than expected.