Alex met us on time and spent over 5 hours going through our potential new home with extreme care. He explained everything as he went and then produced a report on the spot which he went over in detail, but was very careful to highlight "immediate concerns" versus long term concerns. He is very pleasant and thorough. He also sent us a digital copy of the report with pictures for our future review/reference. He never rushed and also made the process enjoyable for us. Yes, it costs a bit more than the average inspection and yes, it takes longer than average, BUT this is a HUGE investment and better to go in with eyes open! No surprises to be had with our new home! Plus having the amazingly thorough digital and paper copies are fantastic.