Novus Glass BC

Formerly White Rock Glass
Mirrors & Glass
2546 King George Blvd. Surrey BC V4P 1H5
Write a Review
Write a Review
HomeStars  >  Mirrors & Glass in Surrey  >  Novus Glass BC
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

68%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Novus Glass BC

Average customer rating:
6.9 10 (11 reviews)

Sort by

Jen in White Rock
Jen in White Rock
2 reviews Surrey, BC
10/10

Bathroom plate glass mirror

Very happy with the results. Todd had to come back a second time to re-measure (my fault) as the size of my counter top was changed out. He measured precisely as when the mirror was installed, it fit like a glove (unlike O.J.'s glove).
The installers were polite, tidy, and fast - good job on the silicone btw. They polished up the mirror and away they went.
I would use their services again.

Was this review helpful?
Ryan in Surrey
Ryan in Surrey
1 review Surrey, BC
10/10

Rock Chip

I came in at the end of the day last week for a rock chip repair and it was quite close to closing hours but the staff helped me out and got it done right away anyways!! Everyone was super friendly and accommodating. I would very highly recommend

Was this review helpful?
Company Response

Hi Ryan,
Thank you so much for taking the time to share your experience with us and the world. We are happy to help! I'm so glad you found us friendly and accommodating.

Nick Petrie in
Nick Petrie in
2 reviews Burnaby, BC
10/10

Custom Shower Glass for Guest Bathroom

We recently purchased a custom Shower Glass for our new Guest Bathroom. The Shower Glass needed to be a special size to allow for a large Glass Door and a small Side Panel and the hardware was needed to match the other hardware in the room. Novus measured and fit everything very well, produced the Glass within 1 week. When it turned out the Tiler had narrowed the opening enough that the Glass would be out by enough to affect the appearance of the opening Novus went out of their way to cut us a new Door and had it back for install 1 week later.

We cannot tell you how thrilled we were with the service, the attention to detail, the beauty of the Glass and how easy Novus was to work with. I keep recommending Novus to all of my friends and family as they made it so easy to order custom glass at a reasonable price.

Was this review helpful?
Company Response

Hi Nick,

Thanks for your feedback! We will continue to strive to make your experience with us an easy one. I'm so happy you loved working with us. Enjoy your shower. It turned out beautifully.

Jeff in
Jeff in
1 review Surrey, BC
10/10

Fast, friendly, and professional

I had some rock chips that spread to cracks on my work van. Lindsay and her staff were fast and efficient with the analysis and the replacement. They even offered me a ride back to work while it was done. My work will use Novus for all glass work and i will also be using their services for my personal vehicles.

Was this review helpful?
Company Response

Hi Jeff,
Thanks for taking the time to write about your experience! I'm glad you found us helpful and efficient. For an even more streamlined experience next time try our mobile service. It's free with your insurance claim. Thanks again. We appreciate your business.

-Lindsay Gallo

Michelle W.
Michelle W.
1 review Port Moody, BC
10/10

Fogged window replacement

The Novus team did a great job replacing the glass in our old foggy double pane windows and patio door. Quicker, cheaper and easier than replacing the entire windows and slider as none of our stucco or siding needed to be touched. We were comfortable with them doing the work from the very first quote to the final follow-up call as their whole team were professional, courteous and pleasant . Will be our first call on the next project and would not hesitate to recommend them to anyone...

Was this review helpful?
Company Response

Thanks so much for taking a moment to let us know how we did. It was a pleasure to work with you too. I hope you enjoy the clear view out of your new kitchen windows!

Shocked in Surrey
Shocked in Surrey
1 review Surrey, BC
0/10

Truck slider window

How could a glass company not vacuum up the glass? Our entire truck has glass everywhere! Covering our 4yr old's car seat, chucks on the brand new Tonneau cover and all in the rear slider window tracks. This is UNACCEPTABLE! And their response, oh sorry about that. No offer to clean it or any kind of reconciliation for clearly an oversight.

Was this review helpful?
Company Response

I'm so sorry to hear about your experience. This was a terrible oversight and is totally unacceptable. We have had team meetings in all our branches to discuss and improve our quality of work and customer care. We have implemented quarterly performance reviews for all team members and weekly team goals to make sure that NOVUS-quality service remains top of mind. Anthony, the manager of that location has reached out to you in the hopes of compensating you for your trouble but we haven't heard back. Please call us so we can sort this out. You can reach Anthony at 604-535-8852. We appreciate your letting us know of this incident.

Lori from Surrey
Lori from Surrey
4 reviews White Rock, BC
0/10

Shower tub glass door

We are renovating a rental suite and purchased a replacement shower tub glass door from White Rock Glass. They said it would take one week for it to be ready....it took two and half weeks before it arrived. When we went to install it we were disappointed to find out it was missing parts, the bag was toren open, with no packing slip or instructions. It was obvious that this was a returned product being sold as new. When I returned to complain, the owner was indignant and rude. He refused to acknowledge the situation and treated me like I was in the wrong. Do yourself a favor and don't purchase anything from awful company.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Lori,

Thank you for taking the time to let us know your feedback. My name is Lindsay. I'm one of the owners and the Regional Manager of NOVUS Glass in BC, our South Surrey store was formerly White Rock Glass where you purchased your tub door.

We generally do not recommend customers install their own shower door from us for some of the reasons you have outlined. You should have been advised of this at the time you purchased the tub door. I will review this with our staff at all locations in our next training session to make sure they are properly advising future customers of this.

To clarify, our products are NEVER used and sold as new. They are purchased from suppliers that do not sell to the public. Since their products are only sold to professional glass installers there is no need to include instructions or boxed packaging.

I'm terribly sorry that you felt the owner was rude to you. We genuinely hope everyone's experience with us is fantastic. If you are still in need of assistance please feel free to contact me at lindsay.gallo@novusglass.com and I'd be happy to help.

Wendy Wall from White Rock
Wendy Wall from White Rock
1 review White Rock, BC
0/10

Mirror

Had an extra custom cupboard door I wanted a mirror mounted in to hang and match kitchen. Glass was warpy and had them re-do it twice before glass was good but in process they gouged up the wood on frame of my custom cupboard. Was on floor with no protective cover and covered in dust when I picked it up last time. I know its just a small job but will never return for future business based on this experience.

Was this review helpful?
Company Response

Hi Wendy,

Thank you for taking the time to let us know about your experience. This is obviously not acceptable. So we have made big changes! We replaced some staff and retrained our team since your last visit. We have also moved to a new space in the same complex which allows us to store customer pick up orders in a space far away from our work area which can produce a lot of glass dust. I hope you do try us out again. We are always working to improve and your feedback help makes us better. Thanks again for taking the time to let us know how we did.

B Williams from Burnaby
B Williams from Burnaby
9 reviews Burnaby, BC
6/10

Replace Bedroom window

They installed a noise resistant window in our master bedroom. The work was completed in a timely fashion and the price was fair. They had to return and recaulk the frame as water seeped in when I was washing the window.

Was this review helpful?
Company Response

Thanks for the review! I'm so glad you were happy with the window we installed for you. Please make sure that you NEVER wash your windows using a power washer. It almost always causes a break in the seal. Regardless, when our team returned to caulk your window free of charge, was the problem resolved? If not, please contact us again and we will be happy to take a look for you.

Lindsay from Clearbrook
Lindsay from Clearbrook
2 reviews Abbotsford, BC
10/10

Bathroom Shower Door and Framed Mirror

White Rock Glass installed a beautiful framed mirror and steam shower for me. I was living on my own at the time and the gentlemen that came to install showed up on time, in a uniform, and made me feel so comfortable. They were done way faster than I expected and cleaned up after themselves. I even got a thank you card with my receipt in the mail for having them to my work! I was so impressed. I'd recommend them to anyone without hesitation.

Was this review helpful?
Company Response

Thank you for taking the time to write us a review. I'm pleased to hear you are happy with the work we did for you. Don't forget to follow us online on Instagram or Facebook @novusglassbc

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Novus Glass BC

NOVUS Glass is a full service glass company helping our customers across Greater Vancouver with all their glass needs. Our services include shower doors, mirrors, back painted back splashes, skylights, sealed unit window replacements, mobile windshield repairs, auto glass replacements and much more.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Mirrors & Glass pros in Surrey?