I have given West Windows a Rating of 2 because at least they showed up on time and cleaned up! However , West Windows was hired to put a new front door in at my residence and Im soooo disappointed. Immediately the door started popping and making a lot of noise. After MANY complaints to the owner they did come out and have a look. They promised to replace the door and would get back to me . They were never heard from again. In my opinion the door has been improperly installed and does make a lot of shifting and popping sounds. Enough that the dog hears it and barks thinking there is someone at the door in the middle of the night. Further to the door popping the shifting has cracked the ceramic in my entrance way hall coming off where the door frame sits. Hopefully I have helped at least one person who may be considering this company based on my past experience.