Weed Man

I have been very unhappy with the service provided my the Weed Man. I hired them for the season to do weed control and fertilzing. They did a terrible job. They ran across the lawn with the spray, and as a result they missed any edges within two feet of the fence or pavement. The final straw for me came when they applied an "extra" service and charged me for it, despite the fact that we did not want it. They are a "continuous service" company and therefore place your order for you whether you want it or not. I will never use this company again and would certainly never recommend anyone else does either.

After making the mistake of giving permission to quote us for lawn care (they trot school kids out in Weed Man coats door to door with a clipboard, there have to be some laws against that), I was pestered by 3 different Weed Man employees for about 2 weeks until they started cutting their quotes down. Eventually I caved and said ok.

Their tech did a shoddy job of fertilizing the lawn, jogging the whole time trying to finish as quickly as possible. When it came time to treat the weeds, the tech basically skipped every other weed, especially the small ones. My guess is that it would ensure that would require further treatments. I don't know what sort of job they would have done if they knew that someone happened to be home both times, but someone was, and it wasn't worth any amount of money. Needless to say, our weeds remained and are living quite happily to this day. The Weed Man posed no threat to them, and their existence is proof of their lack-lustre service.

A few weeks ago they started pushing their new grub treatment, "alerting" me to the fact that my lawn had a grub problem (it doesn't) and that if I didn't get their treatment NOW, my lawn would be in shambles. The calls went on for a week and change. During one of their calls, the lady demanded she speak to my father. Immensely annoyed, I canceled all my services with them.

Probably the most irritating company I've had to deal with. I've told everyone I know to avoid them like the plague, and I hope that anyone reading this does the same.

Weed Man has serviced our lawn for the last few years. We use their fertilizer and weed control service, applied 4 times per year. i am impressed that they are going to be going envirnmentally friendly without pesticied use in 2009, and pulling weeds by hand. Great customer service.

Time and again they said they were bringing a new product, a natural one, but the product didn't come in and we got the regular weed care instead. It almost seemed that they were bringing weeds instead of getting rid of them. They do offer to come again if you are not satisfied, to their credit, which we did not take advantage of out of frustration.

Prior year service was pretty good. Since new pesticide went in they have become cash hungry. Trying to upsell, without results. I had called them 3 times to cancel - they did not and continued to 'visit' without results - no customer service....just cash grab - be warned stay away from these guys.

I have been a Weed Man customer for the past two years, but due to a continuing poor quality of service, I will not be renewing my contract next season. I have several major complaints about working with Weed Man, here are just a few:
[1] Weed Man oversells themselves enormously. From the moment I ordered just one basic service, I was constantly being pressured to order costly additional services. I've often had to fend of multiple calls from Weed Man in the same week trying to sell me a service that I had already said "no" to several times.
[2] Weed Man likes to show up without warning. Weed Man supervisors and technicians typically do not notify you when they enter or leave your property. So, unless you happen to see them walking around your yard or unless they leave a notice in your mailbox trying to sell you more services, you may never know that they were there. If it's important to you that someone call before coming to spray your lawn, then you have to let the call centre know. Also make sure you tell them that you wish to be called every time someone comes (not just once), and that you want some kind of notice from the technician afterwards once he/she is finished.
[3] Weed Man's 24-hour service guarantee is really a 3-day service guarantee. When I signed up for Weed Man initially, I was promised unlimited spot treatments on my weeds throughout the season. I was repeatedly told that all I had to do was call and someone would be on my property within 24 hours (this is also pushed as a major selling feature while on hold with the call centre). When Weed Man fails to meet this promise, I am told by the senior staff that 24 hours really means 24 "business hours," which could be up to 3 days (depending on your definition of a regular work day). When I asked why Weed Man promises a 24-hour turnaround time when they don't really mean it, I was accused of nitpicking. I guess they just think it sounds better, even if it means misleading their customers.
[4] Weed Man employees need better communication skills. When I recently called for a weed treatment on my lawn, it took nearly 3 weeks and 4 phone calls to get the job done. First I was told that a rush order would be put on my next fertilizer treatment and that my weeds would be sprayed at the same time. A week later, a technician showed up but didn't bring the right treatment, so he said he would send someone else. Several days later someone else showed up but since it had rained the night before, he said the treatment would be ineffective and would have to be done another day. I asked the call centre about this and they said it was not true, so they sent a supervisor to my property. The supervisor also told me that weeds should have been sprayed and that he would send someone else (evidently he didn't bring any weed treatment either). After hearing nothing for several more days, I called Weed Man again. This time they sent a supervisor and a technician to my home with the proper weed treatment, but failed to leave any notice on my lawn once they were done. Less than an hour later, another technician showed up and started spraying my weeds without telling me. I managed to stop him before he finished and he assured me that a double treatment would not harm my lawn because it was "organic." I asked the call centre about this, but they would not confirm whether this was true or not. Within only a few days, my lawn changed from a lush green to a deathly brown (see photos). Weed Man fully admits that there has been damage to my lawn, but they have so far refused to apologize for it and I have been forced to fight them for any form of compensation.
So, in classic Weed Man rhetoric, it has definitely not been an "amazing" day at Weed Man and no, you may not "amaze" me ever again.

I have had Weed Man fertilize and do weed control on my front lawn for 5 years now and they do an adequate job. I ask for a minimum job each year because I water the grass very little in the summer and it goes brown. Up until 2 years ago I was happy with them but in the last 2 years they have started calling me many times during the season to add different services, like aerating, extra fertilizer, extra weed control. They become downright irritating with their constant calls even though I keep telling them NO. I finally got them to stop calling last year by asking the person how many times I had to tell them NO before they stopped calling. I continue to use them because they do a good job with the lawn.

Another problem last year was the lawn was very burned out in July and they insisted on Fertilizing it anyway. The Fertilizer burned what grass there was as I had told them it would. I had to resod part of the lawn this spring because of it. This year I will not fall prey to their "This is the last week for your summer fertilization and if you don't have it done, you will lose the money you paid". If they insist, I will cancel their services.

We hired Weed Man to do a series of 5 or 6 lawn treatments on our front and back lawns in the summer of 2007.

They came when they were supposed to but what really annoyed me is after every time they came they would call us two or three times saying "the technician noticed ..." and we strongly suggest you spend $XX on having us do this extra service. They called even after we asked them not to call.

And get this: We are have just begun a new landscaping project on our front lawn this spring (2008) so a low of the grass is torn up, we also installed a new gate into the backyard and there is a lock on it.

I cam home the other day to see one of their signs on our lawn they place after they do their work and bill in my mailbox for $97.50! I haven't talked to these people since October 2007 and they just show up, dump their product on my lawn and leave a bill. What is this? Reverse billing?

The best part is, even though access to our backyard is locked, they still checked off that they applied product there. Wow! Did they scale our house and go over the roof?

I got the Weed Man Crabgrass Control because I was having a hard time with crab grass. The weedman was able to get rid of it quickley at a good price. I will hire them again this year.

We hired weedman to do our lawn maintence for weed control and fertilizer. They burned our lawn and killed a lot of my flowers that i had taken a few years to grow! i was devistated but they did make up for this by giving me $80 of irrigation and offered me further discounts on their services.