Awful company! Very poor business practices. I was a previous customer about 10 years ago and they ruined my lawn. They contacted me in the spring (2016) and ensured me that they would make things right because they were under new management. So I gave them another chance and signed up for the season. Well, they ruined it again! I contacted them in the fall to discuss this, and they promised me they would fix it by aerating and over-seeding it again, but since it was fall, they would just do it in the spring (2017) free of charge. I contacted them 3 times this spring and got the run around from them saying that the supervisor would call me back. He never did. They are now telling me they would "fix" it as long as I would continue with their service for this year. Really? The rep on the phone was quite rude and would not let me speak to the manager. Adding conditions afterwards is poor business practice. NEVER go with this company for your lawn service. You have been warned! There are plenty of other lawn care companies that are honest and willing to admit they make mistakes and fix them without any conditions.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?