KAARMA By Weavers Rug Gallery

Carpet & Rug Retailers
2575 Dundas St W, Unit 5 Mississauga ON L5K 2M6
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HomeStars  >  Carpet & Rug Retailers in Erindale  >  KAARMA By Weavers Rug Gallery
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65%

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Reviews by rating (past 12 months)

Reviews for KAARMA By Weavers Rug Gallery

Average customer rating:
8 10 (5 reviews)

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Veronica in Ottawa
Veronica in Ottawa
1 review Toronto, ON
10/10

Area rug

Very reasonable prices and quality carpets. I was referred to this store by a friend who was very happy with their product and service. I was impressed with their flexibility (I was running a little late due to traffic to make it before store closing hours, I called the store and sales person stayed back beyond store closing hours for me!) . Pretty hard to get such service these days. I love my new carpet.

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Company Response

Dear Veronica it was a pleasure to serve you. We are so glad that you are happy with our products and service. We also appreciate you come from such a distance to our store, that's mean a lot to us for the trust you have with us.

Angela in Mississauga
Angela in Mississauga
1 review Mississauga, ON
10/10

Area rug

Most honest and patient customer-service I have encountered in my look search for the perfect area rugs :). After doing a lot of comparison shopping ( I am a very finicky shopper), I decided to buy the rugs for my family and dining room from Kaarma. I couldn't have been happier with the prices (I found comparable pieces to be 30 per cent more expensive in other rug stores) and their convenient trial service!!! I did at least two trials and took pieces to my house to see the actual look and the owner and staff were extremely accommodating, not pushy and helpful. I am so happy with the end result. Thank you, Kaarma!! I highly recommend the store!

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Company Response

Dear Angela,
It made my day! Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time…” We really appreciate your feedback and so glad that you are happy with our service and products. It is a pleasure to serve you.

MississaugaHome
MississaugaHome
4 reviews Toronto, ON
0/10

Stay away. Dishonest business

Extremely dishonest place. The rugs are probably worth $300 but tagged at $3000. He dishonestly tells you that he has a refund policy on the items in the store, but he will NEVER honors it. He keeps repeating to the customer "if you don't like it, bring it back", trying to sell the rug when you are not sure. He has a very strangely worded store invoice all trying to mislead the customer on this issue. He sneakily puts 1 day in an "approval" line, which he tells you in the store is to charge your credit card after one day because he doesn't charge cards the same day, but when you return the item he tries to twist this around that into meaning you only had one day to return the item! Beware every sale is a final sale. He will never exchange the rug or return your money.
Save your money and shop elsewhere. That's my recommendation.

0 of 5 people found this review helpful.
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Company Response

Dear sir/madam,
We acknowledge your review. Kaarma values sincere customer feedback. We have been business for over 18 years in Mississauga and one thing our business has always been proud of is our honesty, integrity and customer service. Our return policy is clearly indicated in the sale invoice and we always do our best to accommodate our customers if they have genuine exceptional circumstance. As per our records, there was one single incidence so far this year where we had to deny a request for refund. In that instance, the customer brought back the used carpet after 21 days of purchase and wanted to exchange whereas the store policy is 1 day for exchange or return. Certainly, you must agree that it is unethical business practice to sell a used carpet to another unsuspecting customer. Imagine if you were that unsuspecting customer! That would indeed be a dishonest conduct on our part!

We thank you for your attempt to guess the actual value of our products but we will refrain from responding to your assessment as it is evident as to what your objectives are.

Inderjit from Mississauga
Inderjit from Mississauga
4 reviews Mississauga, ON
10/10

Shag Rug

KAARMA By Weavers Rug Gallery
905-607-1468
2575 Dundas St W, Unit 5
Mississauga
ON
L5K 2M6
CANADA

We purchased a shag rug from this company which beautifully complimented our new bedroom furniture (perfect for us, the 2 shops were in the same plaza 'home & design center' in Mississauga). This ended up being a one stop shop for us. Weavers Rug Gallery is now called Kaarma and they have such a beautiful selection. The staff helped us coordinate just the right rug with our new furniture. Would highly recommend for reasonable prices & selection!

2 of 3 people found this review helpful.
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Company Response

Dear Inderjit,
Thank you for the nice words. In this time of gratitude, we give thanks for you. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially grateful.

Santi Tedja
Santi Tedja
1 review Toronto, ON

First Review

10/10

Area Rugs, Home Decor

Lots of products to choose from in different varieties. Excellent service and very helpfull.
Nice sellections and good quality rugs. Their prices are very reasonable and competable with others rug stores. I like their service because they are not push you to buy and the sales staff are very knowledgable. Allan is very helpfull and has a lots of knowledge on rugs.

2 of 3 people found this review helpful.
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