Victory Locks Ltd

Tom from Victory Locks is amazing. Honestly, the level of service, commitment to timelines and communication is not something I have encountered or even expect in dealing with renovators or the trades. I called Tom, he confirmed, he showed up and estimated all within 24 hours. I took a week to commit, then called and within 24 hours he was back on site with samples, taking final measurements for the security gates that I wanted installed. 2 business days later Tom emailed and advised that he WOULD BE ON-SITE AT 11:30 AM. AND HE WAS!!!! This is amazing, because sadly I don't usually expect anyone in the trades to show up on time, sometimes not at all. Tom upgraded the materials, installed additional components and left the site spotless. He finished the installation last night and then emailed me at 10:30 pm that the installation was complete and it was a pleasure working with us.
And I am still waiting for a quote from one other company LOL!

Called Tom yesterday to get my front door locked changed/rekeyed. Scheduled for around 8pm that same night. He called to tell me he was running a little late due to traffic on the highway. He arrived and did the work and gave me some recommendations on what kinda deadbolt I should get.

Highly recommended!!!!

Tom showed up within 1 hour of my intial call, helped open the door that was stuck due to a broken latch and recommended that I replace the latch myself from home depot. Best part of all, he did not charge me anything (I forced him to take a token payment)

Highly recommended!

We had some trouble with one of our locks and called Tom. He came over within 30 minutes and was able to fix our door within 25 minutes. He was very well mannered and polite with a great skill and a great sense of humour. Would recommend him to anyone.

Key broke off in our garage door lock on a cold snowy night. Tom was here within an hour, fixed and rekeyed the lock, now it works better than ever! Friendly guy, no hassles, quick response, fair price--what more could we ask for!

Called Tom to have the locks in our house re-keyed as well as the installation of some new deadbolts. I am completely satisfied with his work and service. Tom definitely knows his craft and had a few recommendations that actually saved us a little bit of money in the end.

Highly recommend Tom to anyone who requires his services!

Tom installed new locks in our home. He was extremely professional, knowledgeable and personable. He was also punctual and called the day before the appointment to let me know that an earlier time had opened up and ask if I was interested. He explained what he was doing, and why, as he installed each lock at our home. (Some of the locks needed special adjustment to fit our doors.)

We would gladly recommend him to anyone who needs an honest and professional locksmith.

I left a message for Tom letting him know I wanted to add another lock to our front door and to fix a sticky lock on our downstairs bathroom door. Tom was prompt in his response, completed both jobs in 45mins and the cost was reasonable. Will definitely recommend him to my friends and neighbours!

Fast response time to our phone message - Tom was on the site when requested and the fix was done in less than 30 minutes.

Our back door had the main lock latch give way and Tom was able to repair it without a costly replacement ($400-$500).

We appreciate the fact he could have said it must be replaced but was able to repair it quickly and efficiently instead.

Wish all businesses were such a pleasure to deal with. Don't hesitiate - call Victory first.

Love Homestars ...

Bryan + Fiona - North Toronto

Not only was Tom ready and willing to come to our home to rekey locks on very short notice, he did so on a national holiday! He was punctual, professional, efficient and friendly, all at a reasonable price. He is clearly an expert in his trade and we would absolutely use him again and recommend him to others.